ARDEM Data Services | Team Lead
1 week ago
@AP+AR (Project owner)-Financial Division
Essential Functions:
Documentation :
Maintain and update documentation for the respective process, including checklists, process maps, quality plans, training plans, and work instructions.
Performance Management:
Measure Analyst performance against defined performance measures.
Plan daily work assignments for each team member.
Team Guidance:
Provide feedback and guidance to team members to help them improve their performance and achieve project targets.
Provide one-on-one training and performance feedback to team members.
Reporting:
Provide reports related to individual team member performance, including productivity, accuracy, and project performance in terms of on-time delivery and cycle time objectives.
Team Supervision:
Supervise the individual project teams, ensuring they meet quality and performance standards.
Communication:
Communicate with the entire team through team huddles and regular meetings.
Identify staffing requirements and communicate them to leadership.
Client Interaction:
Prepare presentations related to the project for client meetings.
Issue Resolution:
Propose corrective actions for performance or behavioral issues among team members.
Expertise:
Possess expert knowledge of input files and the scope of customer work received in AP&AR Domain.
Understand the step-by-step process of creating final output files and how they are delivered to clients.
Familiarity with Root Cause Analysis and Corrective Action.
Prior experience of 5+ years in a Team Lead profile within the accounting domain.
Performance Targets:
Ensure the completion of work 100% on time as per client delivery requirements.
Ensure the completion of work with 100% accuracy.
Ensure the completion of work within cycle time requirements.
Qualifications:
Graduates in relevant fields such as BCOM, BBA, MCOM, MBA.
Excellent English communication skills.
Resources: Must have access to a PC/laptop and a reliable broadband connection-100-150Mbps.
Additional Information:
Night shift experience is mandatory.
5+ years Team Handling experience on paper
This role is critical in maintaining and enhancing the quality of our projects and is suitable for individuals with a strong background in project management, team leadership, and process documentation.
As a Project Owner in your rapidly growing brand, the individual in this role will contribute significantly to the company's success by ensuring the efficient and high-quality execution of projects during night shifts.
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