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Customer Support Executive

1 month ago

noida, India LEUTE PASSEN INDIA PRIVATE LIMITED Full time
Customer Support ExecutiveLocation: Noida Sector 62Work Mode: Work from OfficeSalary Package: 180000 LPA to 300000 LPAEligibility: Freshers and undergraduates are welcome to apply
Job Description: We are looking for a dedicated and enthusiastic Customer Support Executive to join our team at our Noida Sector 62 office. The ideal candidate will be responsible for providing excellent customer service handling inquiries resolving issues and ensuring customer satisfaction.
Responsibilities:
  • Respond to customer inquiries via phone email and chat in a timely and professional manner.
  • Resolve customer issues and complaints efficiently and effectively.
  • Provide accurate information about products and services to customers.
  • Document customer interactions and maintain accurate records of customer issues and resolutions.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Collaborate with other departments to resolve complex issues and improve customer experience.
  • Assist in the development and implementation of customer service policies and procedures.
  • Stay updated on product knowledge and industry trends to provide the best possible service.
  • Meet performance targets and goals set by the management.
  • Maintain a positive empathetic and professional attitude toward customers at all times.

Skills and Requirements:
  • Excellent communication skills both verbal and written.
  • Strong problemsolving and conflict resolution skills.
  • Ability to multitask prioritize and manage time effectively.
  • Proficiency in using customer support software and tools.
  • Basic computer skills including MS Office.
  • Ability to work independently and as part of a team.
  • High level of patience empathy and professionalism.
  • Willingness to learn and adapt to new processes and technologies.
  • Flexibility to work in shifts if required.

Preferred Qualifications:
  • Previous experience in a customer support role is a plus but not mandatory.
  • Strong understanding of customer service principles and practices.

How to Apply:
  • Apply using the link below or email your resumes to us at
  • For any queries call us atbetween 10:00 AM to 7:00 PM (Monday to Saturday).

willingness to learn and adapt to new processes and technologies,excellent communication skills,communication,customer,customer satisfaction,strong problem-solving and conflict resolution skills,basic computer skills, including ms office,multitasking,ability to multitask, prioritize, and manage time effectively,flexibility to work in shifts if required,customer service,crm,high level of patience, empathy, and professionalism,customer support,proficiency in using customer support software and tools