Assistant Manager-AR Helpdesk

1 week ago

Noida, India EXL Full time
Hello everyone,
We are hiring for AR Helpdesk at Assistant Manager level (Team Handling).
Requirements:
Skillset -AR Helpdesk
Experience : 5+ years (Team Handling experience required)
Education - Commerce Grad only ( B.com/BBA )
Notice Period - Immediate to 30 days
Communication - Good Communication
Shifts : 24*7
Work Location : Noida sector 144
Perks:
Both side cab facility
Job Description-
Customer Support: Address and resolve billing inquiries and issues via phone, email, or chat.
Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments.
Issue Resolution: Investigate and resolve discrepancies in billing and payments.
Documentation: Maintain accurate records of customer interactions and transactions.
Communication: Liaise with other departments to ensure seamless resolution of customer issues.
Compliance: Ensure all billing activities comply with company policies and regulations.
Reporting: Generate and analyze billing reports to identify trends and areas for improvement.
To work under minimum supervision and to comply with established procedures or as directed by Manager
Adaptable to learn new document type, process, concept and skills
Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams
Ensure adherence to process guidelines as per agreed quality standard on all SOPs
If interested, please share resume on mentioned email id.

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