Guest Service Executive

4 weeks ago


mumbai, India AccorHotel Full time

EXPECTED RESULTS

  • Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  •  Maintain strict security procedures with credit and cash accounting procedures issue of room keys and guest confidentiality.
  • Operate switchboard effectively handling all calls promptly and professionally greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
  • Assist as required calls for reservations following hotel standard.  Ensure accurate up to date information is given.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Control room inventory and assign room per guest needs.
  • Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
  • Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
  • Responsible for transferring luggage to and from guest rooms parking area and assisting guests as necessary in a friendly professional and efficient manner.
  • Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airports commitment to customers.
  • Responsible for providing courteous and competent services to the guests.

Qualifications :

BHM 

2 Years of Experience as Guest Service Associate.


Remote Work :

No


Employment Type :

Fulltime



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