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Telecaller

4 months ago

india Softworld (India) Pvt. Ltd. Full time
Job Description
  • Outbound Calling : Make outbound calls to potential and existing customers to promote products/services and handle customer inquiries.
  • Customer Engagement : Build and maintain strong relationships with customers through effective communication and follow-ups.
  • Lead Generation : Identify and qualify leads through phone interactions and record detailed notes on customer interactions in the CRM system.
  • Product Knowledge : Stay updated with the company’s products, services, and policies to provide accurate information to customers.
  • Problem Resolution : Address customer complaints or issues promptly and escalate complex cases to the appropriate department.
  • Sales Target : Achieve or exceed monthly sales targets and contribute to the overall sales goals of the company.
  • Feedback Collection : Gather customer feedback and share insights with the team to improve service quality.

Requirements
  • Education : High school diploma or equivalent; a bachelor's degree is a plus.
  • Experience : Proven experience as a telecaller or in a similar role is preferred.
  • Communication Skills : Excellent verbal communication skills in (insert language(s)).
  • Customer Service : Strong customer service orientation with a friendly and persuasive demeanor.
  • Tech-Savvy : Proficiency in using computers, CRM software, and telephony systems.
  • Problem-Solving : Ability to handle rejection, remain positive, and resolve customer issues effectively.
  • Team Player : Ability to work independently and as part of a team in a fast-paced environment.


Requirements
IT sales, Channel Sales