Technical Support Manager

1 month ago

Mumbai, India Azilen Technologies Full time
Job purpose:

Design & implement the best-engineered technical solutions using the latest technologies and tools.

Who you are:

- Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.- Manage the production environment by continuously monitoring system health and availability, adopting a holistic approach to application and infrastructure performance.- Collaborate with internal technical teams to meet client needs, facilitate on-site support, and troubleshoot product or infrastructure-related issues effectively.- Oversee and track support tickets, ensuring compliance with SLAs and prompt issue resolution.- Ensure client satisfaction through consistent communication, proactive issue identification, and prompt resolution.- Maintain detailed documentation of client issues and their resolutions, contributing to process improvements and reducing the recurrence of problems.- Participate in the deployment and management of large distributed applications in production and staging environments.

Educational Qualification

- Bachelor’s degree in CE/IT/ECE engineering- Any professional certification in area like Linux, AWS, Azure, Security, IoT etc. would be advantage

Required Skills and Qualifications

- 5+ years of hands-on experience in Technical/Application Support for corporate clients.- Strong communication and interpersonal skills, with the ability to collaborate effectively with both clients and internal teams.- Excellent problem-solving abilities, with a client-focused approach to ensure high levels of satisfaction.- Proficiency in using ticketing systems and adhering to customer service best practices.- Ability to remain composed under pressure and manage multiple client issues simultaneously.- Hands-on experience with Linux, cloud infrastructure, networking, and application troubleshooting.- Basic understanding of programming concept, API workflow and any database administration.- Proficient in utilizing remote support tools and techniques to resolve issues efficiently.- Strong organizational skills to manage client accounts, track support cases, and ensure timely resolutions.- ·Proven experience in Incident Management, with proactive communication skills for engaging internal stakeholders and corporate clients.- ·Good to have experience in IoT or Telecom Domain

Location:

Mumbai (Andheri)

  • Technical Support Manager

    2 months ago

    Mumbai, India Azilen Technologies Full time

    Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    4 weeks ago

    mumbai, India Azilen Technologies Full time

    Job purpose: Design & implement the best-engineered technical solutions using the latest technologies and tools. Who you are: - Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed. - Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    2 months ago

    Mumbai, India Azilen Technologies Full time

    Job purpose: Design & implement the best-engineered technical solutions using the latest technologies and tools. Who you are: Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed. Manage the production environment by continuously monitoring system health and...

  • Technical support manager

    2 months ago

    Mumbai, India Azilen Technologies Full time

    Job purpose: Design & implement the best-engineered technical solutions using the latest technologies and tools. Who you are: Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed. Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    1 month ago

    mumbai, India Azilen Technologies Full time

    Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and...

  • Technical support manager

    1 month ago

    Mumbai, India Azilen Technologies Full time

    Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    2 months ago

    mumbai, India Azilen Technologies Full time

    Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    2 months ago

    Mumbai, India Azilen Technologies Full time

    Job purpose: Design & implement the best-engineered technical solutions using the latest technologies and tools. Who you are: Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed. Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    2 months ago

    Mumbai, India Azilen Technologies Full time

    Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    2 months ago

    Mumbai, India Azilen Technologies Full time

    Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and...

  • Technical Support Manager

    4 weeks ago

    mumbai, India Azilen Technologies Full time

    Job purpose: Design & implement the best-engineered technical solutions using the latest technologies and tools. Who you are: Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed. Manage the production environment by continuously monitoring system health and...

  • Manager- Technical Support

    2 weeks ago

    Mumbai, India Radix Full time

    ABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing team!We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...

  • Manager- Technical Support

    2 weeks ago

    Mumbai, India Radix Full time

    ABOUT THE ROLE Radix is looking for a passionate Technical Support Manager to join our growing team! We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers. In this role, you will serve as a primary point of contact managing the support experience, by...

  • Manager- Technical Support

    2 weeks ago

    Mumbai, India Radix Full time

    ABOUT THE ROLE Radix is looking for a passionate Technical Support Manager to join our growing team! We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers. In this role, you will serve as a primary point of contact managing the support experience, by...

  • Manager- Technical Support

    2 weeks ago

    Mumbai, India Radix Full time

    ABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing team!We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...

  • Manager- Technical Support

    2 weeks ago

    Mumbai, India Radix Full time

    ABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing team!We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...

  • Manager- Technical Support

    2 weeks ago

    Mumbai, India Radix Full time

    ABOUT THE ROLE Radix is looking for a passionate Technical Support Manager to join our growing team! We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers. In this role, you will serve as a primary point of contact managing the support experience, by...

  • Technical Support

    4 months ago

    Mumbai, India Smart Search Consultants Full time

    ReetggJD : Technical support person for L1/L2 supportWe are looking for experienced technical support Engineer with following technical skillsLocation : Mumbai Job descriptionQualification: Engineering Graduate.Total Exp. : 2-5Technical Skill: Unix Shell scripting, Should know SQL queries (any RDBMS database like oracle, sql), knowledge of Apache httpd...

  • IT Support Manager

    2 weeks ago

    Mumbai, Maharashtra, India Radix Full time

    Job OverviewWe are seeking a highly skilled IT Support Manager to join our team at Radix. This is a key role that requires exceptional technical expertise and leadership skills to manage the support experience for our customers.

  • Technical Support

    2 months ago

    Mumbai, India Plutus Ventures Full time

    Plutus Ventures The RoleJob SummaryWe are seeking a detail-oriented and customer-focused Technical Support Engineer to join our support team. This role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. The ideal candidate will have a strong technical...