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Security Analyst
4 months ago
Roles & Responsibilities
Own and pro-actively manage security incidents Know and understand trends in security incident metrics and maintain their healthy security operations Ensure prompt and complete resolution of technical challenges and business issues, drive other team and team members as required Maintain documentation of security technology environment(s) and system configurations Understanding of ITIL Practices and Processes Assess incident severity and escalate to the next level as needed Keep abreast of changes with incident status during issue resolution Set clear expectations and provide timely follow-up as appropriate Utilize internal guidelines for effective call processing and escalation and client service Interact with network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote Collaborate and establish strong relationships with internal CDI business units to drive end–to-end success Act as security escalation for other CDI Support teams (Service Desk, SOC/NOC, CloudOps, etc.) to ensure timely resolution of incidents Communicate clearly and precisely in written and verbal form, and maintain accurate and timely records in our service delivery systems Work closely with the assigned security teams and groups to ensure satisfaction in your day-to-day operations Provide outstanding, professional levels of service and support when working incidents and problems as assigned Assess security technology and business requirements and provide consultative advice and recommendations for optimization, growth and improved results Follow operational procedures as assigned (, Change Management) Participate in after hours On Call rotation
Requirements
3-5 years of experience in Information Security, Incident Response, etc. (or related field) Incident handling/response experience Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles Understanding of and a strong desire to learn common security technologies (IDS, Firewall, SIEM, etc.) The ability to think creatively to find elegant solutions to complex problems Excellent verbal and written communication skills The desire to work both independently and collaboratively with a larger team A willingness to be challenged along with a strong appetite for learning Hands-on experience with common security technologies (IDS, Firewall, SIEM, etc.) Previous Managed Service Provider experience preferred IT consulting experience a plus Firm understanding of regular expressions Understanding of database structure and queries Understanding of basic network services, vulnerabilities and attacks Good knowledge of HIDS/NIDS platforms, as well as exploits and vulnerabilities Certifications in the following areas a plus: CISSP, CEH, CISA, Cisco Networking, VMware, Microsoft Windows Server, AWS, Azure, EMC and enterprise level firewalls Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more