Technical Support Engineer
1 week ago
Job Title: Technical Support Engineer Location : Remote Job Type: Full-time This role requires working from 8:00 AM to 5:00 PM CST (6:30 PM - 3:30 AM IST) At RemoteStar , we're currently hiring for one of our clients based in Houston, TX. About Client: A fast-growing US-based SaaS company is transforming how energy firms manage operations. Their end-to-end ERP platform streamlines field data, production, finance, land, and compliance, delivering real-time insights and operational efficiency. With a strong client base and innovative tech, they’re redefining digital transformation in the energy and utilities sector. Role & Responsibilities: Provide Level 3 support. Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact. Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes. Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance. Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently. Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference. Assist in the release of hotfixes or patches in coordination with the development team. Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution. Share feedback with product and engineering teams regarding product supportability and customer pain points. Requirements & Qualifications: 5+ years of experience in a technical support role Strong proficiency in at least one programming language – Ruby, Golang, Python or Javascript. Solid knowledge of Microsoft SQL (MS SQL) for database maintenance and troubleshooting. Strong understanding of REST APIs and experience in troubleshooting API-related issues Experience with monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch) Proven experience in conducting root cause analysis (RCA) and resolving production issues. Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs). Excellent communication skills to effectively interact with customers and internal teams. Ability to work independently and resolve production issues in high-pressure environments. Previous experience in CST shifts or a support-oriented role is preferred.
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Technical Support Engineer
3 weeks ago
India Mech-Mind Robotics Full timeJob Description:1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering.3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .4.Provide technical expertise and support to the sales team and...
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Technical Support Engineer
3 weeks ago
India Mech-Mind Robotics Full timeJob Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...
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Technical Support Engineering
3 weeks ago
India Microsoft Full timeJob Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
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Technical Support Engineer
3 days ago
India Cyvica Technologies Full timeCompany DescriptionCyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and...
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Technical Support Engineer
1 week ago
Ahmedabad, India Betterbizs Full timeJob Description We are urgently hiring for Technical Support Engineer for our corporate client in Ahmedabad. Job Title: Technical Support Engineer Location: Ahmedabad (Night Shift) CTC: Up to 12 LPA Employment Type: Full-Time About the Role We are looking for a Technical Support Engineer with strong experience in technical support or software support. The...
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Technical Support Engineer
4 weeks ago
India Alaan الآن Full timeAbout Alaan Alaan is the SuperCardTM for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCardTM, AI-powered automation and insights, streamlined accounting, and centralized...
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Technical Support Engineer
1 week ago
India Yugabyte Full timeJob Description At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known...
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Technical Support Engineer
2 days ago
India Cyvica Technologies Full timeCompany Description Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and...
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Technical Support Engineer
2 days ago
India Cyvica Technologies Full timeCompany Description Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and...
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Technical Support Engineer
2 days ago
India YugabyteDB Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAt Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking...
