High Salary: Customer Success Manager

3 weeks ago

Mumbai, India Global Games Show Full time
Responsibilities:

Onboarding and Training:

- Lead the onboarding process for new customers, ensuring a smooth and positive experience.- Provide training sessions to clients on product features, functionality, and best practices.

Relationship Management:

- Develop and nurture strong relationships with key stakeholders within client organizations.- Act as the main point of contact for customer inquiries, concerns, and escalations.

Customer Advocacy:

- Advocate for customers within the company, conveying their needs and feedback to relevant teams.- Collaborate with sales and product teams to identify upsell and cross-sell opportunities.

Retention Strategies:

- Develop and implement strategies to ensure high customer retention rates.- Monitor customer health metrics and proactively address issues to prevent churn.

Product Knowledge:

- Maintain a deep understanding of our products or services to effectively support and guide customers.- Stay informed about product updates and communicate relevant information to clients.

Customer Feedback and Analysis:

- Gather customer feedback through surveys, interviews, and other channels.- Analyze feedback to identify trends and areas for improvement in our products or services.

Metrics and Reporting:

- Establish key performance indicators (KPIs) to measure customer success and satisfaction.- Provide regular reports to management on customer success metrics and initiatives.

Qualifications:

- Bachelor’s degree in Business, Marketing, or a related field.- Proven experience in customer success, account management, or a similar role.- Excellent communication and interpersonal skills.- Strong problem-solving and strategic thinking abilities.- Ability to build rapport and trust with clients.- Familiarity with customer success tools and CRM systems.

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