Salesforce Service Cloud Specialist

3 weeks ago


Bengaluru, India WiseAnalytics.io Full time
Position Overview: We are seeking an experienced Salesforce Service Cloud Specialist to drive the implementation and optimization of our customer service operations through Salesforce Service Cloud solutions.
Key Responsibilities:
Solution Implementation & Management Design and implement end-to-end Service Cloud solutions
Manage and optimize customer support and service processes
Configure case management systems and automated workflows
Develop and maintain service analytics dashboards
Technical Configuration Customize Service Cloud features based on business requirements
Set up and maintain knowledge bases and community portals
Configure service console applications and Lightning components
Implement automation tools and process builders
Integration & Development Integrate Salesforce with external systems and APIs
Develop custom applications using Python and Django (where applicable)
Configure CTI integrations and omni-channel routing
Implement and maintain data synchronization processes
Stakeholder Management Collaborate with business teams to gather and analyze requirements
Provide training and support to end users
Create documentation for processes and configurations
Advise on best practices and solution optimization
Required Skills & Qualifications:
Minimum 3+ years experience with Salesforce Service Cloud
Salesforce Service Cloud Consultant certification
Strong expertise in Service Cloud configuration and customization
Proficiency in Salesforce Apex, Visualforce, and Lightning Web Components
Experience with data modeling and integration strategies
Excellent problem-solving and analytical skills
Preferred Qualifications:
Python and Django development experience
Additional Salesforce certifications (Platform Developer, Application Architect)
Experience with CTI and telephony integrations
Knowledge of agile development methodologies

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