Customer Care Executive

3 weeks ago

Delhi, India Dentalkart Full time

About the Role:As a Customer Care Executive at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.Key Responsibilities:- Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.- Manage escalations with professionalism and ensure timely resolution.- Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.- Maintain accurate records of customer interactions using CRM tools.- Ensure high levels of customer satisfaction through prompt and courteous service.- Identify customer pain points and suggest process improvements.- Meet daily/weekly targets for response time, resolution rate, and customer feedback.Must-Have Knowledge, Skills & Abilities:- Strong customer experience knowledge from an E-commerce or Logistics-driven organization.- Proven ability in escalation handling via calls and professional communication.- Excellent presentation and communication skills (verbal & written).- High attention to detail and ability to work cross-functionally with different teams.- Strong multi-tasking and time management skills.- Empathy and a strong customer-first attitude.- Familiarity with CRM tools such as Zoho, Salesforce, or Freshdesk is a plus.Why Join Dentalkart:- Opportunity to work with India’s fastest-growing dental e-commerce platform.- Supportive, innovative, and growth-driven environment.- Competitive salary, incentives, and employee benefits.

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