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Account Director

1 month ago

gurugram, India Weekday Full time
This role is for one of the Weekdays clients
Key Responsibilities: 1. Client Engagement & Relationship Management:
  • Build and maintain strong relationships with key stakeholders to cultivate longterm partnerships.
  • Understand client goals and align them with our solutions to ensure their success.
  • Travel to client locations as part of relationship building.
2. Growth Strategy & Consulting:
  • Analyze client usage and recommend strategies to enhance value and drive product adoption.
  • Identify new use cases to help clients maximize their return on investment (ROI).
3. Customer Success Management:
  • Act as a trusted advisor addressing client needs and ensuring the adoption of new features and services.
  • Regularly review account performance metrics and KPIs to ensure alignment with client goals.
4. Upselling & CrossSelling:
  • Identify and execute upsell and crosssell opportunities by aligning relevant features and offerings with customer objectives.
  • Partner with sales teams to support contract renewals and expansion initiatives.
5. DataDriven Insights:
  • Leverage data to provide actionable insights to customers.
  • Monitor and report key metrics including product adoption engagement and churn risk to make datadriven recommendations.
6. Customer Training & Enablement:
  • Deliver training and resources to ensure clients fully understand and utilize the product.
  • Create customized learning paths and onboarding plans to accelerate value realization.
7. Issue Resolution & Support:
  • Collaborate with support teams to ensure timely resolution of any technical or business issues.
  • Maintain ownership of escalated issues until successfully resolved.
8. Customer Feedback Loop:
  • Serve as the voice of the customer providing feedback to product teams for improvements and new feature development based on client input.

Role Requirements:
  • Strong firstprinciples thinker.
  • Bachelor s degree in Business Marketing Sales or related fields (Master s degree is a plus).
  • 3 years of experience in customer success account management or consulting within the supply chain SaaS or tech industries.
  • Proven experience in building and maintaining strong client relationships especially in the logistics/supply chain sector.
  • Experience managing multiple client accounts in a collaborative environment.
  • Familiarity with CRM tools and customer success platforms.
  • Ability to work independently and manage time efficiently.

customer training,growth strategy,issue resolution,b2b sales,client engagement,cross-selling,tech industries,crm tools,supply chain,customer success platforms,sales,saas,business development,consulting,upselling,customer feedback loop,data-driven insights,customer success management,relationship management