▷ (High Salary) Customer Success Manager
1 week ago
- Develops and maintains long-term relationships with accounts.- Generate revenue among client accounts, including upselling and cross-selling.- Collection of the raised invoices by the CSM.- Operates as the single point of contact for assigned customers.- Makes sure clients receive requested products and services in a timely fashion.- Communicates client needs to Decimal.- Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.- Forecasts and tracks client account metrics.- Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.- Identifies opportunities to grow business with existing clients.- Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service.- Service multiple clients concurrently, always meeting deadlines.- Coordinates for Prepare Requirement Document.- Achieve high Customer Satisfaction (CSAT).
Desired Skills
- Excellent interpersonal skills with the ability to quickly build rapport with clients.- MBA from a reputable college.- Business knowledge of Banking, including Assets and Liabilities.- Strong connections in the industry will be preferable.- High comprehension capability and organizational skills.- Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.- Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.- Capable of multitasking in different domains.
Location will be either Kolkata or Mumbai.
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