Store Manager

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities * Set store sales plans and quotas aligned with business objectives. * Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. * Implement production, productivity, quality, and customer service standards. * Recommend product lines and ensure appropriate merchandise mix. * Drive sales, margin, shrink control, inventory management and cost optimization. * Manage commercials and statutory compliance. * Manage performance and foster teamwork among store staff. * Identify and develop talent for critical positions. * Address customer feedback to improve service and processes. * Stay updated on competition and manage customer escalations. * Drive local events and promotions as per marketing calendar. * Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators * Business Management: Gross Margin, SOH Segment & Brand mix * Discount Management * Brand share * Finance - Paper/card VM Implementation. * Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. * Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. * People Management. * Business Acumen - profitability, Competition. * Jio Business - Activations, Recharges, CAF Rejections Job Requirements Please do apply for this job if you have a minimum of above 7 years of Store Manager experience in the Retail Industry. 1. Functional Competencies * Operational Effectiveness * Finance Management * Analysis and Problem Solving * Results Orientation 2. Behavioural Competencies * Self-Development * Emotional Intelligence * Customer Service Orientation * People Management * Communication * Teamwork and Collaboration