Technical Support Engineer 3

3 weeks ago

Bengaluru, India RingCentral Full time
Say hello to possibilities

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re currently looking for Senior Support Engineer:

Primary Responsibilities

The essential functions and tasks of this job title include but are not limited to the following listed below:

- Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.- Provides Enterprise level technical support to all Enterprise customers.- Troubleshoots and reproduces customer technical issues to resolution and/or escalates.- Applies expert knowledge of RingCentral services and VOIP technology.- Responsible for training customer administration of RingCentral platform- Answers complex technical questions and offers workarounds for customer networks.- Provides quick and accurate handling of support interactions – phone, screen sharing and email.- Follow up with customers, ensuring customers are up to date and satisfied with resolution.- Responds promptly to escalations while keeping detailed case notes.- Manages customer expectations and experience to deliver high customer satisfaction and increase retention.- Regularly achieves and exceeds service level agreements and quality customer satisfaction targets.- Remain current on software defects and upgrades.- Manage escalated issues and collaborate with other internal departments to expedite resolution.

Desired Qualifications:

- 5+ years’ experience in customer-focused/customer experience role.- Strong technical troubleshooting skills, perseverance, and patience- Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs.- Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.- Networking, IT, or telecommunications certification is a plus – Network + or equivalent is desirable.- Experience supporting telecommunications, networking, or Software-as-a-Service products.- Experience supporting contact center technologies.- Ability to work efficiently in a highly demanding team-oriented and fast paced environment.- Ability to communicate and empathize with all levels of customers – executives, end users, developers.- Self-motivated with the ability to dive right in, be effective and make a difference.

  • Technical Support Engineer 3

    6 months ago

    Bengaluru, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Business Summary: VMware by Broadcom is the leader in virtualization and cloud...

  • Technical Support Engineer

    4 months ago

    Bengaluru, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Description - Technical Support Engineer – VCF  Why will you enjoy this new...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber SecurityBusiness Unit: ColorTokens TACLocation: BangaloreAbout ColorTokensColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India ScientiaMobile Full time

    Job Title: Technical Support EngineerCompany: ScientiaMobileAbout the Job: We are seeking a highly skilled Technical Support Engineer to join our team at ScientiaMobile. As a Technical Support Engineer, you will be the primary point of contact for inbound customer support requests, enthusiastically supporting both internal and external customers via our...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Sadup Softech Full time

    Job Position: Technical Support EngineerExp:3+Location: BangaloreJD:The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment...

  • Technical Support Engineer

    4 days ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber SecurityBusiness Unit: ColorTokens TACLocation: BangaloreAbout ColorTokensColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber SecurityBusiness Unit: ColorTokens TACLocation: BangaloreAbout ColorTokensColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber Security Business Unit: ColorTokens TAC Location: Bangalore About ColorTokens ColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...

  • Lenovo Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Lenovo Full time

    Job Title: Lenovo Technical Support EngineerJob Summary: We are seeking a skilled Technical Support Engineer to join our Lenovo ISG CEC Support Organization. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and outstanding customer support skills.Key Responsibilities:Serve as the primary point of contact for...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Juniper Networks Full time

    Job Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Juniper Networks. As a key member of our technical support team, you will be responsible for providing exceptional customer service and support for our security products and services.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical support engineer

    24 hours ago

    Bengaluru, India JoVE Full time

    Jo VE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineering Director

    3 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Job Description:As a Technical Support Engineering Manager at Microsoft, you will lead a team of expert engineers who resolve complex customer technical issues. You will manage the customer relationship, drive accountability, and attract/retain top talent. Your team will be responsible for delivering a seamless support experience, building trust, and...

  • Technical Support Engineer

    1 month ago

    Bengaluru, Karnataka, India Fiserv Full time

    About FiservFiserv is a global leader in payments and financial technology, serving clients in over 100 countries. Our commitment to innovation and excellence has earned us a spot on Fortune's "World's Most Admired Companies" list 9 out of the last 10 years.Job SummaryWe're seeking a skilled Technical Support Engineer to join our team. As a key member of our...

  • Technical Support Engineer

    3 days ago

    Bengaluru, India ColorTokens Inc. Full time

    About ColorTokensColorTokens specializes in advanced security solutions designed to safeguard organizations' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security...

  • Technical support engineer

    24 hours ago

    Bengaluru, India ColorTokens Inc. Full time

    About Color TokensColor Tokens specializes in advanced security solutions designed to safeguard organizations' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128457 Job SummaryIn-depth knowledge of IT systems and the ability to work independently. Provides valuable IT assistance and support while maintaining strong customer relations.Job RequirementsResponding to technical support tickets.Linking to clients' computers...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India JoVE Full time

    JoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...