Operations Manager

4 days ago


Delhi, India Placewell Services Full time
Our client, a leading pharma company is looking to hire an Operations Manager.Job OverviewThe Operations Manager oversees day-to-day operations, ensuring efficiency, team performance, customer satisfaction, and compliance with regulations. The role also involves strategic planning, risk management, and optimizing processes to support business objectives.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Key Responsibilities1. Strategic PlanningDevelop and implement business strategies.Identify and execute process improvements to enhance productivity.2. Team ManagementLead, train, and manage a diverse team.Foster a culture of accountability and continuous improvement.Allocate resources and manage budgets effectively.3. CommunicationResolve quality issues and facilitate cross-department collaboration.Act as the primary contact for customer issues.4. Risk ManagementAssess and mitigate operational risks to ensure business continuity.5. Customer SatisfactionEnhance customer experience through efficient issue resolution and order fulfilment.Maintain strong relationships with vendors.6. ComplianceStreamline processes and ensure adherence to regulations.Regularly prepare and present operational reports.

Qualifications & SkillsBachelor’s degree in business, operations management, or related field.6-7 years of operations management experience (preferably in healthcare/pharmaceutical supply chains).Expertise in handling high-value, temperature-sensitive goods.Strong leadership, analytical, and communication skills.

This role requires a proactive, detail-oriented professional to drive operational excellence and team success.



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