Assistant Manager In house Field Collections

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Summary Business• To effectively monitor and review allocated portfolio so as to ensure successful recoveries with the objective of minimizing Net Credit Loss.Process• Negotiate & collect overdue amount from delinquent customers• Ensure amounts collected from the customer are deposited in the branch within the specified timeline• Ensure feedback from collection activity is properly updated in CACS• Adherence to Code of Conduct at all times.• Timely reporting of service issues to the supervisor• Follow all related procedures/documentation wherever applicable• Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.• Closure of all customer escalations within applicable TATOperating Model• To ensure that all collection activities• Are carried out in compliance with the bank policies / standards, and with due recognition of the regulatory guidelines within the country and all relevant risk type framework.• Uphold the principles of Treating Customers Fairly (TCF) during customer interaction.• Maintain the highest standards of vendor governanceTools and technology• Making optimal use of all collection tools to enhance collection efficiency.Key Responsibilities Risk Management• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk CommitteesGovernance• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business• Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis StrategyRegulatory & Business Conduct• Display exemplary conduct and live by the Group's Values and Code of Conduct.• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Key stakeholdersInternal• Policy Team• Credit Initiation / Credit OperationsExternal• Auditors: For Audit and Reviews• Regulators: Inspection and Regulatory requirements• DRTSkills and Experience • Business - Market Knowledge• Business - Product and process• Manage Conduct• Manage Risk• Manage PeopleQualifications • Graduate with 2-4 years of experience with a minimum of 1 year of relevant experience• Good communication skills.• An initiator with very high level of energy.• Negotiation and influencing skillsAbout Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.