TIGI HR | Customer Experience Engineer | india

2 days ago


Delhi, India TIGI HR Full time
Job Tittle : Customer Experience Engineer

Experience : 3 to 5 Years

Location : Ahmedabad

Position Overview:We are seeking a skilled and proactive Customer Experience/Support Engineer to join our team. The successfulcandidate will be responsible for providing technical support to customers, ensuring that issues are resolvedefficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strongunderstanding of application technical support, as well as experience with Linux, networking, and virtualenvironments.

Must have Skills :LinuxNetworking2 years of Service Agreement

Role & Responsibility:The list of role and responsibilities of the Customer Experience Engineer are as follows (please note this is generalindication of expectations, and not an exhaustive list of duties):• Providing technical support to customers• Customer issue resolution through ITSM, Ticket system• Ensure Customer SLA are adhered• Work with team and ensure healthy, progressive environment in team• Ensure customer Satisfaction is achieved through defined Criteria• Ensure proper RCA, Documents are prepared and maintained.

Skills and Qualifications:

• Experience in working with Application Technical Support• Ability to quickly understand, analyze customer issue• Experience working with Linux, Networking, Virtual Environment• Good Verbal Communication skills• Ability to analyze logs files, networking, database issues using Linux , Networking or WindowsCommands• Positive Attitude

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