Learning and Development Manager

1 month ago

Bengaluru, India Spot Your Leaders & Consulting Full time
RoleTraining need identification in areas of Functional, Process and Behavioral trainingsActs as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progressDevelop content and facilitate sessions to new hires and existing colleagues –Foundation/Domain, Process, Technical and Behavioral traininngsDevelop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordinglyStandardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certificationsUnderstand the knowledge management framework- includes SOP documentationRollout periodic refreshers and remediation on Domain and ProcessesShould be able to derive and articulate the investments made in learningTranslate requirements into trainings that will groom employees for the next step of their career pathBuild annual training program and prepare teaching plansStay abreast of the new trends and tools in

employee development

Knowledge Transfers (KT) for New TransitionsWork closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer frameworkCreate KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)Track, monitor and report training progressIdentify any learning gaps and drive mitigation stepsRequirementsKnowledge on RPA, Analytics, OMNI, Salesforce will be a plusBackground of any of the following : –C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantagePartner with the business to assess learning requirements using Training Needs Identification (TNI) methodologiesExpertise in managing end to end learning needs of a Business Unit/LOBExcellent interpersonal, communication, and organizational skillsAbility to work cohesively with onshore, offshore and shared services teamsExcellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writingStay abreast on training and development research and industry trends: Deploy best in class learning practices

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