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Developer Support Engineer

4 months ago

bangalore, India JFrog Full time

Developer Support Engineer

Bangalore, India | Technical Support Share position

At JFrog, we’re reinventing DevOps to help the world’s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone’s lives, you’ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call “liquid software, and it would be fantastic to have brilliant minds join our journey.

We are looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers.

As a Developer Support Engineer in JFrog, you will:

Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised. Develop scripts in Bash, Python, and Groovy for debugging and automating Set up JFrog applications and 3rd party products in various development environments Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters Reproduce customer scenarios and fill relevant bugs/features Maintaining and improving a knowledge base of known issues and solutions Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams Ability to work flexible hours and weekends as needed

To be a Developer Support Engineer in JFrog, you need the following:

3-6 years of relevant experience in technical support Understanding of Java or other compiled language Experience in customer-facing roles  Experience in Linux Able to manage complex, escalated cases involving multiple architectures across multiple platforms Strong technical software-related debugging skills  Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat Experience in the DevOps industry Should be open to work in EST shift