AI Coordinator, Community Engagement

This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.AI Coordinator, Community Engagement Job LocationsIN-MumbaiPosted Date2 weeks ago(11/11/ :31)Job ID # of Openings1Banding1 Job Purpose About Enterprise ServicesEnterprise Services (ES) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world's most innovative businesses.Job PurposeAI Coordinator provides support to external vendors (raters) through our community engagement platform.Job Overview Key ResponsibilitiesProvide First-level support to our external vendors (raters) on Data Services projects using our community engagement platformAssign support requests to Project Managers in cases where second-level support is necessaryCommunicate with raters and provide information needed to ensure smooth delivery of Data Services projectsStatus monitoring across all assigned tasks and troubleshooting any issuesSkills & ExperienceVery good verbal and written English proficiency - you would be working in and English-speaking environmentPrevious experience in customer support or customer facing roleAttention to detail, ability to improvise, solve problems and work independentlyKnowledge of Windows and Microsoft OfficeTeam spirit-you will be part of a team that helps each otherLife at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.RWS ValuesGet the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.Options Apply for this jobApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedApplication FAQs Software Powered by iCIMS