High Salary: Assistant Manager

2 weeks ago


Vadodara, India Adani Realty Full time
Job Role:

- Execute Customer Service & Support and ensure customer satisfaction and customer retention as per SLA- Handling customers query on calls and emails.- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and at important stages in the customer lifecycle like welcome, agreement and handover of possession- Handholding clients throughout the entire life cycle i.e. from on boarding till key hand over and also post possession support- Handling escalations and coordinate with concerned teams to ensure speedy resolution of all issues- Coordinate with banks and registration authorities on behalf of customers- Achieve CSAT and SLA targets and prepare dashboard on frequent basis.- Generating referral business from existing customer- Achieve collections target affecting revenue of business- Ensure accuracy of all financial and metric data in accordance with business guidelines. Extensive use of technology software

Qualification & Experience Required:

Any graduate with 3 to 8 years in CRM of large scale real estate project and/or CRE experience in, automobiles, hospitality etc.

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