Client Relationship Manager

3 weeks ago

Noida, India Moris Media Full time
Company: Moris Media
Job Type: Full-time, Hybrid
Location: Remote (with occasional travel)
Salary: Negotiable based on experience, skills, and profile
Job Summary
Moris Media is looking for a personable and service-oriented Client Relationship Manager (Digital Doctor) to manage and nurture long-term relationships with our international and domestic B2B clients. The role is centered on ensuring client satisfaction, retention, and continued growth by understanding clients' goals, addressing their needs, and effectively communicating the value of our services. The ideal candidate will play a pivotal role in driving client success by being their trusted partner and supporting their business goals.
Responsibilities
Build and maintain robust, long-term relationships with both international and domestic B2B clients.
Prioritize and respond to client needs, ensuring they are fully satisfied with our services and maintain ongoing engagement.
Understand clients' business or personal goals, competition, and proactively pitch relevant services or new product launches.
Work closely with internal teams to coordinate services and ensure alignment with client expectations.
Receive and analyze client feedback, implementing improvements to enhance our service delivery.
Promptly resolve any issues or concerns raised by clients, ensuring positive outcomes and continued trust.
Proactively seek opportunities to exceed client expectations, offering value-added services to foster loyalty.
Prepare and present performance reports, service enhancements, and strategies tailored to client needs.
Stay updated on industry trends and developments, providing valuable insights to clients.
Skills and Competencies
Exceptional Interpersonal Skills: Friendly, approachable, and capable of building rapport with clients.
Customer-Centric: Strong commitment to providing outstanding service and ensuring client satisfaction.
Sales Acumen: Ability to understand client needs, pitch services effectively, and identify growth opportunities.
Problem-Solving Abilities: Capable of resolving client concerns promptly and maintaining positive relationships.
Organizational Skills: Ability to manage multiple client accounts, with strong attention to detail and time management.
Team Collaboration: Work effectively with internal teams and clients to achieve common goals.
Tech-Savvy: Proficient in Microsoft Office Suite, CRM tools, and familiar with digital media trends.
Adaptability: Willingness to travel occasionally and flexibility to adapt to changing client requirements.
Qualifications
Education: BSc/BA in Business Administration, Marketing, or a related field.
Experience: Proven experience as a Client Relations Manager or in a similar B2B, client-facing role.
Strong understanding of relevant industries, client business models, and goals.
Expertise in managing client KPIs, with a focus on analyzing performance and delivering tailored solutions.
Experience with CRM software and strong data analysis skills.
Communication Skills: Excellent verbal and written communication, with strong telephonic abilities.
Mandatory Requisites
Laptop or desktop with up-to-date configurations.
High-speed internet connection for seamless work-from-home operations.
Strong oral and written communication skills.
Flexibility to travel occasionally as required.
Ability to work under pressure and meet targets.
Patience, diplomacy, and a career-oriented mindset.
Salary
Negotiable based on overall profile, experience, personality, and skills.
Join Us
Join Moris Media as a Client Relationship Manager (Digital Doctor) and contribute to the growth and success of our international and domestic B2B clients. If you are passionate about building strong client relationships, providing excellent service, and driving client growth, we encourage you to apply. Be part of a dynamic team that values client experience and supports their long-term success.
Apply Now: You can apply through LinkedIn or our official website at Applicants who apply through our website can share their application number for faster processing.

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