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Manager Order Management

4 months ago

Chennai, India R. STAHL Group Full time

Responsible for managing the day-to-day operations of "Order execution" for the orders from APAC region. To work closely with internal support functions to deliver a great customer experience by adhering to agreed delivery timelines and proper communication.


Responsibilities

  • Review each sales order to ensure all orders confirm to revenue recognition policy and adhere to the discounts as detailed in the organizations policy manual.
  • Provide cross-functional operational support to sales, logistics, legal and operations on daily basis.
  • Provide status on orders, contract, invoices, serial numbers, shipment tracking etc to all stakeholders.
  • Maintain and monitor weekly metrics, including parameters like on-time delivery, Average business days to ship, Expedite and Rejection rates etc.
  • Participating in the development of new processes or techniques to resolve problems and prevent their re occurrence, and contributing ideas for process improvements.
  • Ensure focus, processing throughput, and professional composure in a fast-paced environment especially during high-volume periods at quarter end.
  • Awareness and participating in EMS Programs / Initiatives by adhering to the instructions / operation control procedures.


Education

  • BE Electrical (added advantage) or BE Mech/Electronics
  • SAP
  • well versed in MS office tools


Experience

  • Min 7 - 10 years from Electrical Engineering industry
  • Explosion Protection technology experience an added advantage
  • Experience in working with SEA countries an added advantage. Because role would closely work with SEA team.
  • good in English (read/write/speak) international standards.



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