Head – Retail Operations

2 weeks ago

Bengaluru, India XpertReach Full time

Role Overview The Retail Operations will be responsible for driving the end-to-end operations of all company-owned and franchise ice-cream Frachise  across regions. The role will ensure operational excellence, brand consistency, customer experience enhancement, sales growth, digital transformation of store operations, and smooth coordination between corporate and store-level teams. This role demands strong experience in food retail, multi-store management, and people leadership. Key Responsibilities 1. Store Operations Management Oversee day-to-day functioning of all Stores (company-owned + franchise). Ensure adherence to SOPs, hygiene standards, store checklists, and brand guidelines. Implement operational improvements to increase efficiency and customer satisfaction. Drive store-level KPIs: sales, footfall, conversion, average bill value, wastage control, manpower efficiency. 2. Team Management Manage store managers, area managers, and front-line staff. Ensure manpower planning, training, onboarding, performance management, and retention. Regularly conduct performance reviews of area/store teams. 3. P&L Ownership Drive revenue & profitability of all Stores Monitor sales trends, costs, and margins. Implement measures to reduce operational expenses and improve unit economics. 4. Expansion & New Store Rollouts Identify new locations in collaboration with business development teams. Lead the end-to-end setup of new stores: layouts, equipment installation, manpower hiring, licensing, and launch readiness. 5. Quality, Compliance & Audit Ensure compliance with FSSAI, safety norms, and brand standards. Conduct periodic audits for quality, service, delivery, and food safety. Address customer escalations and operational issues with quick resolution. 6. Digitalisation & Technology Enablement Drive digital adoption across all Stores (POS, billing systems, inventory tools, CRM, loyalty programs). Implement digital dashboards for real-time monitoring of store performance. Collaborate with tech teams for automation of store processes. Lead digital strategy for order management, aggregator platforms, and digital payments. 7. Supply Chain Coordination Work closely with SCM for stock planning, distribution, cold-chain logistics, and wastage minimisation. Monitor store-level inventory and ensure optimal stock availability. 8. Marketing & Promotions Execute in-store promotions, sampling, festival campaigns, and local marketing strategies. Work with the marketing team to design and roll out brand-aligned store campaigns. Requirements Required Qualifications & Skills 10+ years of experience in Retail/QSR/Ice-cream/ FMCG outlets. Strong background in multi-store retail operations. Experience in handling P&L, SOP creation, store audits, and team management. Exposure to digital transformation in retail (POS, CRM, dashboards, apps). Excellent communication, problem-solving, and negotiation skills. Ability to work closely with promoter/MD-led organizations. Process-driven and customer-centric mindset.

  • Lead - Retail Operations(Branded Jewellery Retail)

    2 weeks ago

    Bengaluru, India Leading jewellery retail brand Full time

    Role: Lead – Retail Operations(Jewellery Retail ) Function: Sales, Marketing & Retail Location: Bengaluru Job Summary: Lead end-to-end retail operations, drive sales performance, manage store teams, and ensure smooth execution across outlets. Oversee inventory, analyse sales trends, enhance customer experience, and support promotional activities. Ensure...

  • Lead - Retail Operations(Branded Jewellery Retail)

    3 weeks ago

    Bengaluru, India Leading jewellery retail brand Full time

    Role: Lead – Retail Operations(Jewellery Retail)Function: Sales, Marketing & RetailLocation: BengaluruJob Summary:Lead end-to-end retail operations, drive sales performance, manage store teams, and ensure smooth execution across outlets. Oversee inventory, analyse sales trends, enhance customer experience, and support promotional activities. Ensure policy...

  • Lead - Retail Operations(Branded Jewellery Retail)

    3 weeks ago

    Bengaluru, India Leading jewellery retail brand Full time

    Role: Lead – Retail Operations(Jewellery Retail)Function: Sales, Marketing & RetailLocation: BengaluruJob Summary:Lead end-to-end retail operations, drive sales performance, manage store teams, and ensure smooth execution across outlets. Oversee inventory, analyse sales trends, enhance customer experience, and support promotional activities. Ensure policy...

  • Head – Retail Operations

    2 weeks ago

    Bengaluru, India XpertReach Full time

    Job Description Role Overview The Retail Operations will be responsible for driving the end-to-end operations of all company-owned and franchise ice-cream Frachise  across regions. The role will ensure operational excellence, brand consistency, customer experience enhancement, sales growth, digital transformation of store operations, and smooth coordination...

  • Head of Retail Operations

    5 days ago

    Bengaluru, Karnataka, India Sapna Book House Full time ₹ 1,80,00,000 - ₹ 2,40,00,000 per year

    Role OverviewThe Retail Operations Manager / GM will oversee the complete retail function of the company. This includes ensuring smooth operations across all branch stores, managing vendor relationships, negotiating contracts, and coordinating with other departments. The role is responsible for achieving operational excellence and driving business growth...

  • Head of Engineering

    3 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Head of Engineering

    3 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Head of Engineering

    3 weeks ago

    Bengaluru, India SAP Full time

    Job Description We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself,...

  • Department Manager Retail

    5 days ago

    Bengaluru, Karnataka, India Reliance Retail Full time ₹ 25,00,000 - ₹ 40,00,000 per year

    Company OverviewReliance Retail is India's largest retailer, known for its diversified omni-channel presence and unparalleled shopping experiences. Operating over 15,000 stores across 7,000+ cities, Reliance Retail serves millions nationwide with quality products and outstanding value, backed by robust technology and a skilled workforce.Job OverviewThe...

  • Head of Retail Expansion

    2 weeks ago

    Bengaluru, Karnataka, India 8bdfb688-35af-4a72-a36e-846c41326bc6 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Summary:We are looking for an experienced Retail Expansion Manager/ Head of Retail Expansion who can handle Expansion activities for our stores - Pan India. The role involves dealing with landlords, finding new store locations, leasing and rentals, and managing all activities related to store setup and lease agreements - at standalone stores as well as...