Manager I, Operations, ROC, Manager I, ROC, IB, NA

7 days ago

Hyderabad, India ADCI HYD 13 SEZ - H84 Full time

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.Key job responsibilitiesResponsibilities include, but are not limited to:•Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.• Developing and/or referring to performance metrics to drive team performance and business results.• Identifying the business impact of trends and making data backed decisions.• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.• Serves as escalation point for transportation specialists.• Owning process/business level reports/actions and diving compliance..• Perform Ad-hoc reporting and analysis as per requirement.BASIC QUALIFICATIONS - 1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS - Bachelor's degree in supply chain management, operations, engineering, analytics or related field- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.Our inclusive culture empowers Amazonians to deliver the best results for our customers.

  • Manager I, Operations, ROC, Manager I, ROC, IB, NA

    6 days ago

    Hyderabad, India Amazon Full time

    Job Description Description Relay Operations Center (ROC) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any...

  • Manager I, Operations, ROC

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    ROC Overview Relay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue...

  • BA Ops Support, ROC Analytics

    2 weeks ago

    hyderabad, India Amazon Full time

    About the OrgSurface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather,...

  • BA Ops Support, ROC Analytics

    7 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DESCRIPTIONAbout the OrgSurface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events...

  • BA Ops Support, ROC Analytics

    7 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the OrgSurface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather,...

  • Business Analyst, ROC, ROC

    1 week ago

    Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of a dynamic analytics team.As Amazon Transportation Services (ATS) we strive to be the earth's best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.As Business Analyst in ATS you solve...

  • Business Analyst, ROC, ROC

    1 week ago

    Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of a dynamic analytics team.As Amazon Transportation Services (ATS) we strive to be the earth's best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.As Business Analyst in ATS...

  • Roc-hyderabad/kolkata/gurgaon

    1 week ago

    Hyderabad, Telangana, India CIEL HR Full time

    About The Company-Indian best online food ordering delivery company Destination-ROC-Associate Job Location-Kolkata Hyderabad Qualification-Any Graduation Experience -1-4 years experience in BPO also good communication skills

  • Program Manager Ii, Roc Rs

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    DESCRIPTION Amazon Transportation Services is looking for a Program Manager II in our ROC Relay Operations Center team in India HYD This team supports our European and North American Middle Mile Linehaul network The ROC team addresses disruptions in the Middle Mile network supporting drivers and carriers faced with unexpected events poor weather road...

  • Manager I, Operations

    1 week ago

    Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As an Operations I Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon's customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth's...