(3 Days Left) Customer Success Manager
3 weeks ago
NeuralGarage is a Bangalore-based generative AI startup developing core technology for the Media and Entertainment industry. Backed by renowned investors, including Exfinity Ventures and Amit Patni, we work with global clients such as Amazon, Coca-Cola, HP, Publicis, Ogilvy, and more. We aim to drive cutting-edge AI solutions that transform media and entertainment workflows.
The Role:
NeuralGarage is seeking an experienced and results-oriented Customer Success Manager to join our team. In this role, you will manage the entire customer journey, from lead generation to conversion, for our SyncMonster SaaS platform. Your expertise in both inbound and outbound sales strategies will ensure smooth onboarding, satisfaction, and retention of our clients. This is a unique opportunity to be at the forefront of generative AI technology in a fast-paced, high-growth environment.
Responsibilities:
- Sales Funnel Management: Own and optimize the entire sales funnel from lead generation through conversion, with a focus on both inbound and outbound strategies.- Client Communication: Build strong relationships with clients, understand their needs, and ensure timely and effective communication.- Client Onboarding and Retention: Oversee the onboarding process for new clients on the SyncMonster platform and manage ongoing relationships to ensure satisfaction and loyalty.- Issue Resolution: Collaborate with cross-functional teams to address and resolve client issues promptly.- Feedback Collection: Gather and document client feedback for continuous improvement of our products and services.- Account Management: Manage client accounts, ensure compliance with contracts and payments, and support account renewals and upsells.- Marketing Collaboration: Work closely with the marketing team to assist in content creation, email campaigns, social media, and other initiatives that support client engagement and retention.- Data Management: Maintain accurate records of client interactions and data using CRM and other systems.
Requirements:
- Experience: 2+ years in Customer Success, Account Management, or Sales, preferably in a SaaS or technology-driven environment. Proven experience managing a sales funnel and successfully converting leads.- Education: Degree in Management, Business, Marketing, or a related field from a recognized university.- Sales Expertise: Strong knowledge of inbound and outbound lead generation strategies.- Communication Skills: Exceptional written and verbal communication skills with a focus on client engagement and relationship management.- Proactive Attitude: Ability to take initiative and work independently in a fast-paced environment.- Team Collaboration: Ability to work collaboratively with cross-functional teams, including sales, marketing, and product teams.- Technical Skills: Proficiency in CRM systems.- Marketing Knowledge: Familiarity with digital marketing, SEO, social media, and email marketing is a plus.
Additional Details:
- Compensation: Competitive salary as per industry standards.- Growth Opportunities: Potential for career advancement and development within the company.
Interested candidates are encouraged to submit their resumes highlighting relevant experience and skills to
NeuralGarage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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