ServiceNow Solutions Architect

3 weeks ago

Bengaluru, India Movate Full time
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
The ServiceNow Solution Architect will be responsible for designing and delivering scalable, effective ServiceNow solutions that align with client-specific needs across HR, Finance, and CSM functions.
Key Responsibilities:
Solution Design:
Lead the architecture and design of ServiceNow solutions for HR Service Delivery, Financial Management, and Customer Service Management (CSM).
Leverage extensive platform experience to assist clients to develop their ESM journey, minimizing technical debt.
Ownership of proposal responses to RFPs, articulating customer requirements and positioning Movate’s ServiceNow solutions effectively to create compelling, client-focused proposals.
Partner with ServiceNow for solution reviews, licensing, to ensure optimal solution, alignment with customer’s requirements & industry best practices.
Partner with sales & delivery teams to support client needs assessment, proposals, and solution demonstrations.
Client Engagement
Collaborate with clients to define their requirements and design solutions that meet both immediate and long-term business objectives.
Act as a trusted advisor, providing strategic recommendations on ServiceNow functionalities and enhancements to improve and automate HR, Finance, and CSM workflows.
Lead client workshops and presentations to align solutions with business goals.
Practice Building
Collaborate with Movate Propel Labs to develop and maintain IPs and industry specific solutions, and advance Movate’s offerings.
Build and update a repository of accelerators, templates, and solution enablers that enhance delivery speed and quality of ServiceNow engagements.
Identify opportunities to expand ServiceNow offerings within existing accounts by showcasing solutions in HR, Finance, and CSM.
Solution Excellence
Maintain golden template & best practices documentation for ServiceNow customization and integration across HR, Finance, and CSM modules.
Provide oversight to technical teams during deployment of ServiceNow solutions and integrations.
Conduct deployment reviews, performance checks, and ensure adherence to architectural standards.
Stay current on ServiceNow product releases and updates, and ensure continuous improvement in delivery practices.
Qualifications:
Bachelor’s or master’s degree in information technology, Computer Science, or related field.
10+ years of IT experience with a minimum of 5 years in ServiceNow architecture and solution design.
ServiceNow certifications in relevant areas such as ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (in Human Resources, Financial Management, or Customer Service Management).
Demonstrated experience in implementation of HR, Finance, and CSM modules within ServiceNow platform.
Proven track record of designing ServiceNow solutions with strong understanding of best practices, workflow design, and integration standards.
Strong analytical, client management, and presentation skills.

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