Deputy Manager

5 days ago

Mumbai, India Mumbai International Airport Limited (CSMIA) Full time

Deputy Manager – Non-Aero F&B Same Store Growth (Mumbai International Airport)Department: Non-Aero CommercialLocation: Mumbai International AirportJob Purpose:To lead and manage the Food & Beverage (F&B) vertical within the Non-Aero Commercial portfolio at Mumbai International Airport, ensuring optimal revenue generation, customer satisfaction, and alignment with the airport’s strategic vision.Key Responsibilities (KRAs):- Develop and execute F&B strategy aligned with passenger demographics and airport footfall- Identify and onboard innovative culinary concepts and brands to enhance the airport’s dining experience.- Maximize revenue from F&B outlets through optimal space utilization, pricing strategies, and tenant mix.- Monitor and analyze sales performance, footfall conversion, and spend per passenger metrics.- Negotiate commercial terms and lease agreements with F&B operators- Ensure high standards of service, hygiene, and ambiance across all F&B outlets.- Implement feedback mechanisms and conduct regular audits to maintain quality.- Liaise with internal departments and external partners for smooth operations.- Plan and execute seasonal campaigns, food festivals, and loyalty programs.- Collaborate with concessionaires and marketing team for cross-promotions.- Prepare monthly performance reports, forecasts, and dashboards.- Ensure compliance with FSSAI, airport safety norms, and other statutory requirements.- Drive penetration through loyalty program and digital invoicing.- Conduct weekly performance reviews and monthly sales performance reviews with concessionaires.- Perform inventory checks and provide feedback for improvements.- Drive budgeted sales, revenue, and KPIs at store level.Qualifications & Experience:- Bachelor’s/Master’s in Hospitality, Business, or related field.- 3 – 5 years of experience in F&B operations, preferably in airports, malls, or hospitality chains- Strong commercial acumen and stakeholder management skills.

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