Sonal Holland Wine Academy | Customer Service Specialist | india
2 days ago
Sonal Holland Academy is India’s foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India’s first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys.
We are seeking a dedicated Customer Service Specialist to manage and enhance interactions with our students and prospects. The role involves ensuring a seamless experience for all customers, addressing queries, and resolving concerns promptly, while fostering a positive relationship with the Academy’s community.
Customer Interaction :
- Respond to inquiries from students and prospects via phone, email, and social media.
- Provide detailed information about courses, certifications, and schedules.
- Assist with enrollment processes and troubleshoot any issues.
Problem Resolution :
- Address and resolve student concerns and complaints with professionalism and empathy.
- Escalate complex issues to the appropriate departments when necessary.
Student Support :
- Guide students through post-enrollment processes, including access to study materials and class schedules.
- Ensure students have a smooth onboarding experience and are well-prepared for their courses.
Feedback Collection :
- Gather feedback from students to identify areas for improvement in the Academy’s offerings and services.
- Work with relevant teams to implement enhancements based on feedback.
Collaboration :
- Coordinate with the operations and sales teams to address student needs effectively.
- Stay updated on ongoing promotions, course updates, and events to provide accurate information to customers.
Reporting :
- Maintain detailed logs of interactions and resolutions in the CRM system.
- Prepare weekly and monthly reports on customer service performance and feedback.
- Bachelor’s degree in any discipline.
- 1–3 years of experience in customer service or client relations (experience in education or training sectors is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in CRM tools and MS Office Suite.
- Ability to multitask and remain organized in a fast-paced environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Be part of a prestigious institution transforming wine and spirits education in India.
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india Sonal Holland Wine Academy Full timeAbout UsSonal Holland Academy is India’s foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India’s first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys.Role OverviewWe are seeking a dedicated...
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india Sonal Holland Wine Academy Full timeAbout Us Sonal Holland Academy is India’s foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India’s first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys. Role Overview We are seeking a dedicated...
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india Sonal Holland Wine Academy Full timeAbout Us Sonal Holland Academy is India’s leading institution for education in wine, spirits, and beverages. Founded by India’s first and only Master of Wine, Sonal C Holland, the Academy is dedicated to empowering professionals, enthusiasts, and hospitality aspirants with world-class knowledge and skills. Role Overview We are seeking a proactive Sales...
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india Sonal Holland Wine Academy Full timeAbout Us Sonal Holland Academy is India’s leading institution for education in wine, spirits, and beverages. Founded by India’s first and only Master of Wine, Sonal C Holland, the Academy is dedicated to empowering professionals, enthusiasts, and hospitality aspirants with world-class knowledge and skills. Role Overview We are seeking a proactive Sales...
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india Sonal Holland Wine Academy Full timeAbout UsSonal Holland Academy is India’s leading institution for education in wine, spirits, and beverages. Founded by India’s first and only Master of Wine, Sonal C Holland, the Academy is dedicated to empowering professionals, enthusiasts, and hospitality aspirants with world-class knowledge and skills.Role OverviewWe are seeking a proactive Sales...
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India Sonal Holland Wine Academy Full timeJob SummarySonal Holland Wine Academy is seeking a dedicated Customer Service Professional to manage and enhance interactions with our students and prospects. This role involves ensuring a seamless experience for all customers, addressing queries, and resolving concerns promptly, while fostering a positive relationship with the Academy's community.About...
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