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Master Data Specialist

3 months ago

jodhpur, India Genpact Full time

With a startup spirit and 125,000+curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.


Welcome to the relentless pursuit of better.


Inviting applications for the role of Data Hierarchy Analyst, Master Data Management


In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Customer master data domain. This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyze, execute requests with utmost quality with eye for details with good experience in MDM- customer master. We are looking for some who should be open to work in any shift as per the business requirement.


Responsibilities-


  • Responsible for Customer hierarchy through data analysis, mapping, and alignment
  • Maintain Customer master hierarchy as per the SOP
  • Good understanding of Customer Hierarchies
  • Highlight and take appropriate help from the Lead on SOP deviations or issues
  • Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies.
  • Accountable for the quality and accuracy
  • Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
  • Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
  • Be responsible for maintaining the SLA of each period and the delivery performance
  • Ensure that all the reports are maintained and cleared on time
  • Raise incident tickets to the relevant helpdesks when there is an issue
  • Participate in idea generation and improvement activities
  • Good knowledge of governing policies around customer data as per the area of work
  • Update /maintain the departmental procedures (SOP’s) tools, and metrics for the master data team
  • Ensure all Data Quality KPIs (Key Performance Indicators) are met
  • Ensure that the company’s master data business rules, policies and procedures are adhered
  • Identify gaps/missing information and coordinate with client stakeholders to fill those gaps
  • Identify continuous improvement opportunities.


Qualifications we seek in you

Minimum Qualifications-


  • Any Graduate / Bachelor’s degree; postgraduate/MBA preferred
  • Great at communication, collaboration (verbal and written)
  • Understanding of any ERP or relevant experience
  • Hands on experience on Reltio MDM platform would be added advantage.


Preferred qualifications

  • Good customer handling skills
  • Advanced use of MS Office (Excel, PowerPoint, Word)
  • Ability to define & solve problems, Collect Data, Establish facts
  • Work with business units and process experts to resolve master data issues


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube.