Customer Onboarding Engineer

2 days ago


Delhi, India TIGI HR Full time
Position Title: Customer Onboarding Engineer/Sr. Customer Onboarding Engineer

Experience: 3-5 Years/ 5+ Years

Location: Ahmedabad (WFO)

Position Overview:

As an Implementation Engineer, you will play a crucial role in the successful deployment of our products and solutions for clients. You will collaborate with cross-functional teams, understand client requirements, and ensure seamless integration and implementation of our technology solutions.The ideal candidate should have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Roles & Responsibility:

- You need to provide technical guidance/training and customer service for our clients.- You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.- Coordinate with Business Analyst or Engineering team for solution development- Handling integration of proposed solutions with the existing hardware setup, legacy systems, and third-party applications- Flexible travel as per the project requirement.- Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and troubleshooting techniques.- Excellent written and verbal English communication skills.- Drive the implementation activity as per the agreed timeline and budget.- Build rapport with clients.- Interface with Network Implementation and Engineering as necessary to support ongoing.

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