Servicenow Solution Architect

3 days ago


Bengaluru, India Whatjobs IN C2 Full time

Role Overview We are looking for a ServiceNow Solution Architect to join Microland’s ServiceNow Practice team — someone who can blend deep platform expertise with presales flair and solutioning leadership. If you enjoy architecting enterprise-scale ServiceNow solutions, influencing deal strategy, and being the go-to person for “how exactly will this work?” — this role is for you. Experience 15+ years of total IT experience, including: 15+ years in ServiceNow solutioning, implementation, or architecture. 12+ years in presales and RFP solutioning, including deal defense and client presentations. Proven ability to architect and integrate ServiceNow solutions across multiple technology towers for large enterprise clients. Strong experience across core ServiceNow modules: ITSM (Incident, Problem, Change, CMDB, Service Catalog) ITOM (Discovery, Event Management, Service Mapping) ITAM, HRSD, CSM, and SecOps (preferred). Skills & Competencies Deep working knowledge of ServiceNow platform capabilities, including: Scripting (JavaScript), Flow Designer, UI Builder Integrations (REST/SOAP APIs, MID Server, IntegrationHub) CMDB & CSDM data model, ACLs & platform security ServiceNow GenAI and Agentic AI frameworks — practical understanding of enterprise use cases. Strong understanding of ITIL and IT Service Management principles. Exceptional presentation, communication, and customer engagement skills — able to turn complex architecture into clear business value. Ability to collaborate across sales, delivery, and product teams to design holistic, scalable solutions. Key Responsibilities Engage with customers and



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