Inside Sales Executive

2 weeks ago

Mumbai, India TIGI HR Full time

Role Overview As a Domestic Inside Sales Executive , you will engage high-intent leads across India, guide parents through the purchase journey, and maximize lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.Key Responsibilities:Lead Engagement & Conversion: Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.Upsell & Cross-Sell: Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targetsProduct Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reportingCustomer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when neededMarket Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeysMust-Have QualificationsFluent English & Hindi ; clear, engaging phone presence.1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).Proven record of hitting monthly revenue / conversion targets.Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).Proficient with CRMs, spreadsheets, and virtual meeting tools.High empathy, consultative mindset, and strong objection-handling skills.Experience in the EdTech sector is a significant plus.Nice-to-HaveFamiliarity with early-years education or parenting products.Exposure to outbound call campaigns or dialer systems.Knowledge of upsell/cross-sell frameworks and data-driven selling

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