Walk-in Drive on 21st Sept at Anand Rathi IT Pvt. Ltd.

5 days ago

Jodhpur, India Tech Anand Rathi - ARIT Full time

Dear All,


Anand Rathi IT is looking to hire for 10 open positions for Customer Support/Mutual Fund team. Please walk-in to office as per below schedule to attend the interview:


Date of Walk-in: 21st Sept 2024

Time : 10.00 am – 2.00 pm


Address:

Anand Rathi Tower

Plot No – 2, Cyber Park, Heavy Industrial Area,

Jodhpur, Rajasthan

Landmark : Near Saras Dairy



Designation: Trainee / Officer

Experience: 0 -3 yrs

Education: Graduate/Undergraduate, preferably B. Com or M. Com

Number of positions: 10


For Customer Support:


1. Excellent verbal oral communication

2. Basic understanding of stock market

3. Inbound out bound calling experience.

4. Managing large amounts of inbound and outbound calls in a timely manner

5. Following call center “scripts” when handling different topics

6. Identifying customers’ needs, clarify information, research every issue and providing solutions.


Responsibilities-


1. Manage large amounts of inbound and outbound calls in a timely manner

2. Follow communication “scripts” when handling different topics

3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

4. Seize opportunities to upsell products when they arise

5. Build sustainable relationships and engage customers by taking the extra mile

6. Keep records of all conversations in our call center database in a comprehensible way

7. Frequently attend educational seminars to improve knowledge and performance level


Requirements and skills-


1. Previous experience in a customer support role.

2. Strong phone and verbal communication skills along with active listening

3. Familiarity with CRM systems and practices

Customer focus.

4. Ability to multi-task, set priorities and manage time effectively


For Mutual Funds:


  • Understand on mutual fund concept
  • Understanding on brokerage calculation
  • Reconciliation process
  • Dealing with RTA for query resolution
  • Follow-up on pending brokerage
  • Resolve client queries/ business queries
  • MF NISM clear, will be given preference
  • Other operation process related to Mutual funds

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