Senior Technical Writer

5 days ago


Mumbai, India Credentia Full time

About the Role

We are seeking an experienced and detail-oriented Technical Writer to create and maintain high-quality documentation for our SaaS product. This role involves working closely with subject matter experts to produce user-friendly materials, including API documentation, help guides, technical FAQs, and release notes. The ideal candidate will have a proven track record of delivering comprehensive developer documentation, leading documentation projects, and working in a fast-paced SaaS environment.


Key Responsibilities


Documentation Creation and Maintenance :

  • Draft, maintain, and edit content for API documentation, help guides, and technical FAQs.
  • Document input/output for web service APIs, SDKs, platform architecture, and user interfaces.
  • Create and update content for release notes and product updates.

Developer and User-Focused Content:

  • Produce developer-friendly documentation for APIs and SDKs, ensuring clarity and accuracy.
  • Create materials that cater to both technical and non-technical audiences, including end-users.

Collaboration with Subject Matter Experts:

  • Engage regularly with developers, product managers, and program managers to gather information.
  • Conduct research and interviews to ensure accurate and up-to-date content.
  • Facilitate content reviews with SMEs to validate technical accuracy.

Project Leadership:

  • Lead documentation projects from inception to completion, ensuring timely delivery.
  • Coordinate with cross-functional teams to align documentation efforts with product releases.

Content Quality and Standards:

  • Uphold high-quality standards in documentation, including clarity, consistency, and usability.
  • Perform developmental editing to enhance the structure and flow of content.

Content Strategy:

  • Identify opportunities to improve documentation processes and tools.
  • Ensure documentation aligns with the company’s overall content strategy and user needs.


Qualifications and Skills

Educational Background:

  • Bachelor’s degree in English, Technical Writing, Computer Science, or a related field.

Technical Experience:

  • 6-8 years of experience in technical writing, preferably in a SaaS environment.
  • Proven experience writing and editing developer documentation, including APIs and SDKs.
  • Familiarity with platform architecture and user interface documentation.

Tools and Technologies:

  • Proficiency in documentation tools such as Markdown, DITA, or Confluence.
  • Experience with API documentation tools like Swagger/ OpenAPI.
  • Basic understanding of programming concepts and languages such as Java.

Soft Skills:

  • Exceptional writing, editing, and verbal communication skills.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Collaborative mindset with a proactive approach to engaging with SMEs.

Preferred:

  • Experience drafting content for release notes and other software lifecycle documentation.
  • Knowledge of SaaS product architecture and development processes.

Why Join Us?

  • Be part of a fast-growing SaaS company revolutionizing (Industry/Product).
  • Opportunity to work on cutting-edge technologies and innovative products.
  • Collaborative and supportive work culture with opportunities for professional growth.


Application Process:

If you’re passionate about creating exceptional technical documentation and driving user engagement, we’d love to hear from you. Please send your resume and portfolio to with the subject line: ‘Application for Technical Writer (SaaS Product)’.


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