Trip Planning Specialist

1 day ago

Faridabad, India Traveleva Full time

About UsAt Traveleva , we help self-planners create unforgettable trips. Through free 1:1 trip planning sessions , we guide travelers in building detailed, personalized itineraries. We’re not here to sell holiday packages - we’re here to empower better travel. We monetize by offering value-added services like visa assistance, attraction tickets, and local transfers.About the RoleWe’re looking for a Trip Planning Specialist who can blend destination knowledge with empathy, organization, and post-trip care. This isn’t your typical sales role - we don’t believe in pressure tactics. We believe in helping people travel better, and letting trust drive conversions.You’ll own the end-to-end journey of the traveler: from planning to support during the trip, while also keeping an eye on commercial outcomes and supplier relationships.ResponsibilitiesConduct consultative 1:1 trip planning sessions with travelersCreate personalized itineraries based on interests, duration, and budgetsBuild trust and strong rapport with users - we follow up once, not foreverProvide real-time post-sale support to travelers during their tripCultivate long-term relationships, not just one-time transactionsSource and coordinate with suppliers for transfers, attractions, and servicesEnsure healthy margins (P&L) for each conversionWho We’re Looking ForExcellent communication in both English (spoken and written) and Hindi (spoken)Empathetic, organized, and detail-orientedComfortable handling real-time customer issues with calmness and careProficient with tools like Google Docs, Sheets, Microsoft Word, ExcelFamiliar with AI tools and eager to automate routine workflowsSelf-motivated and accountableNo prior experience in the travel industry preferred - we’re building a new kind of travel cultureWhat You’ll GetIndustry leading compensation + performance incentivesExposure to high-intent travelers from across the worldA role that blends customer experience, business ownership, and creativityA collaborative, high-trust environment — with zero pushy sales pressureA chance to redefine how modern travel is planned

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