Brand Experience Manager

3 days ago

mumbai, India IZI Full time
Position Title: Brand Experience Manager
Years of Experience: 2+ Years
Work Model: Work From Office
Location: Western Suburbs, Mumbai, Maharashtra
Industry: Preference will be given to candidates with experience in the camera, photography, or video industry
About Us:
At IZI, we are revolutionizing the world of consumer drones with cutting-edge technology and innovative design.
Our mission is to become the ultimate destination for gadgets that offer premium features without the premium price tag. We are dedicated to providing an exceptional customer experience, ensuring our users can turn everyday moments into extraordinary experiences.
Join our dynamic team and play a key role in enhancing brand loyalty and customer satisfaction
( Website : Responsibilities:
 Customer Experience Management: Oversee and enhance the overall customer experience across various touchpoints, including email, chat, and phone interactions.
 Lead Generation & Conversion: Identify potential leads and convert them into loyal customers through effective communication and engagement strategies.
 Inside Sales Support: Collaborate with the sales team to facilitate lead conversions, providing necessary support to achieve sales targets.
 Feedback & Improvement: Collect and analyze customer feedback to identify areas for improvement and implement solutions to enhance the customer journey.
 Brand Advocacy: Act as a brand ambassador, effectively communicating the company’s values, products, and services to customers.
 Cross-Department Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience and align efforts to drive customer satisfaction.
 Training & Development: Assist in training team members on best practices for customer interaction and brand representation.
Qualifications :
 Bachelor’s degree in Business, Marketing, Communications, or a related field.
 Minimum of 2 years of experience in customer service (email, chat, and calls) and inside sales (lead conversion).
 Strong understanding of customer experience principles and best practices.
 Excellent communication and interpersonal skills, with the ability to engage and influence customers.
 Proven track record in lead generation and sales conversion.
 Proficiency in CRM software and customer service tools.
 Strong analytical skills with the ability to interpret data and provide actionable insights.
 Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
● Generous paid time off, including multiple leaves & holidays.
● Clear career progression paths and regular performance reviews to help you reach your goals.
● Acknowledgement and rewards for outstanding performance and contributions.
How to Apply: Submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position and share it with us at

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