Payment Services Manager

Interne / Internal Payment Services Manager India Exp: 18 Years+ EMPLOYMENT MISSION As part of the activities of HPS payment services, candidate is expected to ensure delivery for all functions from Payment Services India IT Operations Application Support Infrastructure & network Information Security, Risk and Control Back-office Operation services Projects Manages teams, activities and resources of RUN IT to guarantee the performance of the services in terms of availability and reliability; and this, while ensuring compliance with economic and technical imperatives. The role demands candidate to operate in matrix organization, where he will be responsible to collaborate with global team for IT operations and Application support. He will be accountable for delivery functions like Infra & Network, ISRC, Projects etc from HPS india The role demands to set up outcome/SLA based delivery model to provide services different business units and customers as Payment services lead. The candidate is expected to review and consistently improve delivery frameworks to provide optimum output and efficiency in the service delivery. Build capability for application support on Power card platform form HPS india. Ensure resources are trained on timely manner to support required services. Jointly create SLA framework for the activities to be delivered from India in partnership with functional and global leadership. Provide inputs and suggestions to improve SLA commitment to customers. PURPOSES OF EMPLOYMENT IT Operations Ensure the strategic development of RUN IT activities with the aim of guaranteeing the evolution/services/offers Ensure Go/NoGo for the transition into production of new clients Ensure customer satisfaction and loyalty through monitoring and proximity Ensure the pooling of services, tools, procedures, architectures, etc. of Run IT at the HPS Group level Ensure the management of RUN IT resources to guarantee the availability and reliability of services Ensure the implementation of methods, processes and procedures for RUN IT operations Ensure the availability of technical infrastructures adequate to the needs of the services Ensure operational performance management to guarantee overall performance Ensure the production of Dashboards and KPI's for monitoring activities within its scope Ensure monitoring and evaluation of the achievement of operational objectives Ensure the preparation and monitoring of the budget allocated to its scope Application Support As part of compliance with the SLAs of HPS Payment Services customers, he contributes to the assistance and treatment of incidents reported by the RUN IT teams, supervising the Support leads. Interne / Internal Ensure the processing of incidents with the aim of their resolution Ensure compliance with commitments/SLA's RUN Team Support Ensure the supervision of consultants on site with the aim to meet client expectations Ensure on-call duty according to schedule with the aim of intervening in the event of intervention needs outside of working hours Enablement Functions - Projects, Infra & Network, Back office, ISRC Participate in strategic thinking on the acquisition/integration of new customers and the evolution of service offerings Guarantee quality standards specific to its scope for the benefit of teams and customers Provide hiring and onboarding support for above functions to global leader Ensure timely delivery from resources in India Set up and execute governance with functional owner to ensure delivery Create local capability to enable support functions Resource Management Ensure hiring and onboarding of right talent for payment services Ensure regular and effective training programs and performance reviews are conducted at appropriate intervals to foster continuous development and optimize team performance Ensure cross skilling of resource to optimises available talent Work on career and growth opportunities for team member Mentor team member and motivate for innovation and process improvement Ensure the optimization of the resources made available to the teams Manage your team with the aim of improving collective performance Provide supervision and support to members of your team Ensure the development and continuous assessment of the skills of your team member Skills required Business skills (Required skills) Have good experience in Payments Domain in processing Have good experience of legacy to Cloud transformation Should have with Payment processor and IT companies in Payments Domain IT Incident Management Technique Knowledge/Conceptual understanding Payments ITIL Monitoring Platform Data base International Network Platforms Writing techniques Norms & Security Standards (PCI, ISO27001, etc.) ATM Reconciliation & Charge Back Process Monitoring Solution Managerial Skills Client orientation Compliance with commitments Taking initiative Anticipation of problems Reporting & Monitoring Involvement in the Quality & AP approach Team management Behavioural Skills Interpersonal skills Team spirit Initiative Flexibility Ability to provide support and assistance Participation in meeting Meeting management . Skillset Required: Cco, Customer Satisfaction, Anticipation, Clo, Cro, Vat, Erp, Ned, Information Security, Visio, Business Skill, Performance Management, Interpersonal Skill, Compliance, Leadership, Strategic Thinking, Hiring, Itil, Supervision, Supervising, Interpersonal Skills