Business Head – VinFast Showroom

Location: Electronic City (E-City) Industry: Premium Electric Vehicle (EV) Retail Experience: 8–15 years (Minimum 4–5 years in automotive dealership leadership; EV experience preferred) About the Role We are launching a flagship VinFast Electric Vehicle Showroom in Electronic City and are looking for a dynamic and experienced Business Head to lead the complete business operations. This leader will drive sales, customer experience, profitability, and brand expansion while setting up a world-class EV retail environment. Key Responsibilities 1. Business Leadership & P&L Ownership Drive overall business performance, including P&L, sales growth, showroom profitability, and operational efficiency. Plan annual and monthly business targets aligned with VinFast brand strategy. Oversee budgeting, cost control, and resource allocation to achieve optimal financial results. 2. Sales & Operational Excellence Lead and manage daily sales floor activities, customer walk-ins, lead conversions, and test-drive operations. Ensure full compliance with VinFast retail standards, customer experience processes, and showroom presentation guidelines. Oversee inventory planning, vehicle availability, delivery timelines, and end-to-end documentation accuracy. 3. 2-Year Strategic Growth Planning Prepare and present a detailed 2-year strategic growth plan covering: Sales targets (retail & corporate) Market penetration strategy Customer acquisition roadmap Corporate, fleet, and institutional partnerships New revenue opportunities in EV ecosystem Review the roadmap quarterly and align with market trends, competition insights, and customer behaviour. Work closely with management to implement key initiatives and growth levers. 4. Team Leadership & Development Build, train, and lead a high-performing team of Sales Consultants, CRM Executives, Delivery team, and Support staff. Conduct regular performance reviews, KPI tracking, and skill development programs. Foster a culture of discipline, ownership, customer focus, and premium brand representation. 5. Customer Relationship & Brand Experience Ensure a superior customer journey from enquiry to delivery and post-delivery engagement. Handle escalated cases, VIP clientele, corporate customers, and high-value prospects. Implement showroom events, brand activations, product demos, and customer engagement campaigns. 6. Compliance, Reporting & Coordination Ensure adherence to all VinFast OEM processes, audits, and documentation requirements. Maintain RTO coordination, insurance tie-ups, finance partnerships, and compliance with legal norms. Provide weekly/monthly MIS reports, sales forecasts, market insights, and performance reviews to management & OEM teams. Qualifications & Experience Graduate / MBA preferred. 10–15 years in automotive dealership operations with at least 4–5 years in a Business Head role. Experience in premium automotive or EV segment is highly preferred. Strong understanding of retail sales, digital lead management, and customer lifecycle management. Key Skills & Competencies P&L Management & Business Planning Leadership & Team Development High-end Customer Handling Market Analysis & Competition Mapping Sales Forecasting & Revenue Planning Strong Communication & Presentation Skills Ability to create and execute a long-term growth strategy What We Offer Opportunity to lead one of the first modern VinFast EV showrooms in the region. High-growth environment with exposure to the rapidly evolving EV industry. Competitive salary, attractive incentives, and leadership autonomy. A chance to build and scale a futuristic automotive retail business.