Operations Support

2 months ago

Mumbai, India D.B. Group Full time

Job Responsibilities

  • Generate, review, and process customer invoices, while investigating and resolving any billing discrepancies or disputes.
  • Collaborate with cross-functional teams to gather billing information and ensure accurate invoice processing.
  • Receive, validate, and input vendor invoices into the accounting system, ensuring compliance with purchase orders and contracts.
  • Track and process vendor payments accurately and on time, addressing any discrepancies, payment delays, or concerns through direct communication with vendors.
  • Cultivate positive vendor relationships while enforcing payment terms and negotiating agreements when necessary.
  • Collect, manage, and securely store customer documents required for brokerage transactions, assisting customers in submitting necessary documents and providing guidance as needed.
  • Maintain and organize accurate records of all transactions, invoices, and documents, categorizing data for easy retrieval and reporting.
  • Identify opportunities for process and data management improvements, and collaborate on enhancing operational efficiencies.
  • Ensure adherence to relevant laws, regulations, and company policies, supporting audit processes by providing necessary documentation and reports.
  • Prepare regular reports on billing, vendor payments, and document upload status.
  • Maintain professional and positive relationships with customers and vendors, addressing inquiries and resolving issues promptly.
  • Provide training and support to team members on relevant procedures, sharing best practices to enhance operational efficiency.


Qualifications :

  • Bachelor’s degree
  • 5+ years of experience in a billing or accounting role, preferably in logistics or a related industry.
  • Strong understanding of billing procedures and financial regulations.
  • Proficiency in Cargowise and MS Office, particularly Excel.
  • Excellent communication and interpersonal skills.


Key Skills :

  • Attention to detail and high level of accuracy.
  • Ability to work independently and meet deadlines.
  • Strong problem-solving skills and ability to resolve billing disputes.
  • Familiarity with logistics operations (preferred).


Work Schedule and Location

  • Office-based role with a 5-Day Work Week (Monday to Friday).
  • US shift time i.e. from IST 5 pm to 2 am.
  • Convenient location in Andheri East, Mumbai, within walking distance from Marol Naka Metro station.

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