Support engineer
2 days ago
Job Title: L3 Support Engineer Job Summary: The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients. Working closely with customers, internal teams, and development engineers, you will ensure timely problem resolution and contribute to improving product usability. We seek a skilled professional to deliver advanced support, maintain product performance, and enhance customer satisfaction. Roles & Responsibilities: Provide effective customer service by leveraging in-depth knowledge of company products. Collaborate with cross-functional teams to exceed customer service expectations. Troubleshoot installation and testing issues across various programming languages and build environments. Escalate issues to the R&D team and Support Manager based on severity, ensuring timely communication with customers regarding status and resolution. Share technical expertise and best practices with customers and internal support teams to foster continuous learning. Develop and maintain a knowledge base of known issues, workarounds, and solutions to improve resolution efficiency. Collect and relay customer feedback on features, bugs, and enhancements to the Product team. Required Experience: Minimum 8 years of experience in a customer-facing technical role within a software organization. Fluent in written and spoken English . Ability to support EU or US time zones based on business needs. Required Technical Skills: Advanced proficiency in PHP and Apache-based web applications . Strong understanding of Linux and Windows operating systems. Solid experience with containerization technologies (Docker ). In-depth knowledge of My SQL and Cassandra database systems. Hands-on experience with scripting languages , network protocols , and database performance tuning . Proficient in JIRA for issue tracking and case management. Required Soft Skills: Strong ability in remote troubleshooting and system diagnostics. Excellent written, verbal, and presentation communication skills. Proven analytical and problem-solving capabilities. Ability to work independently and collaboratively in cross-functional teams. Skilled at managing and supporting multiple products and technologies simultaneously. Nice to Have: Familiarity with open-source development languages. Proficiency in Java . Passion for adopting new and emerging technologies.
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Technical Support Engineer
5 days ago
Kozhikode, Kerala, India ACIX MIDDLE EAST Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video...
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Network Support Engineer
1 day ago
Kozhikode, Kerala, India Codepro Systems Full time ₹ 1,20,000 - ₹ 2,16,000 per yearNetwork support engineer, age below 32, experienced or fresher.Job Types: Full-time, Permanent, FresherPay: ₹10, ₹18,000.00 per monthWork Location: In person
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Customer Support Engineer
2 days ago
Kozhikode, Kerala, India Easify Full time US$ 60,000 - US$ 1,20,000 per yearEasify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Customer Support Engineer to build lasting relationships with our US-based clients and ensure they have a seamless experience using our...
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Customer Support Engineer
5 days ago
Kozhikode, Kerala, India IOCOD Infotech Full time ₹ 40,000 - ₹ 80,000 per yearEasify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Customer Support Engineer to build lasting relationships with our US-based clients and ensure they have a seamless experience using our...
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Senior Customer Support Engineer
5 days ago
Kozhikode, India StitchFin Full timeAbout UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...
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Technical Support and Implementation Engineer
17 hours ago
kozhikode, India Software Associates- WeMakeIoT Full timeKey ResponsibilitiesProvide timely technical support to clients via email, chat, phone, or ticketing systemTroubleshoot, diagnose, and resolve software/application and integration issuesLog and track issues, escalate when necessary, and follow through to resolutionCreate and maintain technical documentation, FAQs, and knowledge base articlesAnalyze recurring...
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Kozhikode, Kerala, India Software Associates- WeMakeIoT Full time ₹ 2,00,000 - ₹ 6,00,000 per yearKey ResponsibilitiesProvide timely technical support to clients via email, chat, phone, or ticketing systemTroubleshoot, diagnose, and resolve software/application and integration issuesLog and track issues, escalate when necessary, and follow through to resolutionCreate and maintain technical documentation, FAQs, and knowledge base articlesAnalyze recurring...
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Solar Technical Support Engineer
2 weeks ago
Kozhikode, Kerala, India Axis Power Full time ₹ 2,10,000 - ₹ 4,20,000 per yearEducation: B.Tech or Diploma in Electrical Engineering.Candidates should be located in keralaTechnical Expertise: Strong knowledge of electrical circuit design, switch gear components, and fabrication processes.Hands-on knowledge of Enphase microinverters, Envoy gateway, and Enlighten portal preferred.Strong understanding of AC/DC circuits, wiring, and...
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Kozhikode, India Rexus Group Full timeStatement of Work (SOW)Role Title:Talkdesk Support and Implementation Engineer (L2 – French Speaking)Work Type:Subcontractor / Remote or Hybrid Support (Based in EMEA)Support Type:Level 2 Technical Support & Implementation AssistanceProject Type:Talkdesk Platform Support and Configuration Services – One Year Engagement1. Project OverviewThe purpose of...
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Talkdesk Support and Implementation Engineer
19 hours ago
Kozhikode, India Rexus Group Full timeStatement of Work (SOW)Role Title:Talkdesk Support and Implementation Engineer (L2 – French Speaking)Work Type:Subcontractor / Remote or Hybrid Support (Based in EMEA)Support Type:Level 2 Technical Support & Implementation AssistanceProject Type:Talkdesk Platform Support and Configuration Services – One Year Engagement1. Project OverviewThe purpose of...
