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eCommerce Manager

4 months ago


chennai, India CMA CGM Full time

Job Title : Manager – E-Commerce

Department : E-Commerce

Reporting To : Senior Manager – E-Commerce

Location : Chennai


Key Responsibilities:


  • Professional Services o Bolster e-business through seamless B2B connectivity with CMA CGM’s customers by implementing, maintaining, and expanding API and EDI integrations.
  • Program Management & Operational excellence – Ensure all committed integration projects are delivered as per specifications and on time.
  • Customer relationship management – Ensure simplification of customer shipping cycle through agile support and improvement of existing integrations.
  • Business Process Orchestration – Ensure various business and technical processes work in harmony for smooth integrations.
  • Support product vision by being the conduit of market feedback and by performing UAT of new developments
  • Support digital go to market/commercial strategy
  • Digital Support o Bridge between Product owners, Development and Infrastructure Teams, Customers and Regional officers to provide L3 support for eCommerce Platform.
  • Business Intelligence to convert support request analysis into necessary process changes or product enhancements
  • Enable L1 team and Regional Officers in their mission to provide immediate support and drive customer digital adoption o Support HO mission of lesser Time To Market
  • Work flow tool product vision
  • Drive product development team to adapt the work flow tool to changes in digital offering and deployment methodologies. o Deliver enterprise class robustness and sustainability in an agile environment
  • Drive continuous improvement and process excellence
  • Foster a team environment that fosters innovation and nimbleness in within the overall direction set by eCommerce HO


Key Performance Standards:


  • Time to market and quality of integration projects
  • Optimal levels of support
  • Agility in developing and deploying quick solutions for business requirements within the technical landscape of the group


Requirements and Specific Skills:

  • Leadership ability. Inspire team to transform vision into reality in a challenging environment.
  • Excellent rigor and organizational capacity.
  • Very good ability to coordinate & communicate with various levels of stakeholders. Educational Background & Technical Knowledge
  • Preferred Management Post Graduate / Engineering graduate in Computer Science with minimum 7 years of experience in the relevant roles.
  • Must have experience managing a team – preferably in an Agile environment.
  • Candidate having experience in shipping Industry is preferred
  • Basic knowledge on SQL databases
  • Should have good knowledge in MS Excel, PowerPoint & Project Management tools including JIRA & Confluence.
  • Knowledge of any language/ .NET / PHP etc is an added value.
  • Experience in Salesforce Service cloud is an added value