ViewSonic | Technical Support Lead | bangalore
1 week ago
Role Overview
Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.
Key Responsibilities:
Vendor Coordination
Main technical point of contact with EdSync vendor
Technical requirements communication and negotiation
Issue resolution management
Oversight of updates and new features implementation
Technical Support and Troubleshooting
High-level technical support provision for critical issues
Problem resolution coordination with vendor and internal IT teams
L1 escalation point of contact within ViewSonic
Customer satisfaction ensurance through prompt and effective issue resolution
Pre-sales and Post-sales Technical Expertise
Technical feature demonstrations and architecture explanations
to potential clients
Ongoing technical guidance and support for existing customers
EdSync system capabilities and limitations articulation
to sales team and customers
Performance Monitoring and Reporting
Technical KPI establishment and tracking
Regular system performance monitoring and analysis
Performance improvement recommendations based on data analysis
Technical Documentation Management
Comprehensive technical documentation creation and maintenance
Knowledge base development for internal teams and customers
Qualifications
Bachelor’s degree in computer science or related field
5+ years in technical roles, ERP or education technology experience preferred
Strong vendor management and customer support skills
Excellent problem-solving and communication abilities
In-depth ERP architecture and system integration knowledge
This role is crucial for EdSync's successful implementation, ongoing support, and
continuous improvement.
ViewSonic is committed to creating an inclusive and equitable workplace.
We believe in fostering an environment where every individual is valued and respected. Our hiring process is designed to be transparent, fair, and merit-based, ensuring equal opportunities for all candidates. ViewSonic does not tolerate discrimination of any kind, whether based on race, color, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected status.
If you need any support or adjustments during the application process, please let us know through the application form, and we will ensure a smooth and comfortable experience for you.
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