Current jobs related to Director of Support - india - Expedite Commerce

  • Operations Director

    4 months ago

    india Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

  • Operations Director

    3 days ago

    india Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...

  • Director of Operations

    1 week ago

    india International Aid Charity Full time

    Director of OperationsRemote PositionAre you passionate about overseeing and optimizing operations that make a meaningful impact globally? International Aid Charity (IAC) is seeking a skilled Director of Operations to lead and ensure the smooth execution of our programs and services. IAC provides emergency relief, education, orphan sponsorship, and social...

  • Managing Director

    4 months ago

    india The Nature Conservancy Full time

    OFFICE LOCATION New Delhi, India WHO WE ARE ORGANIZATIONAL OVERVIEW: A PIONEER IN CONSERVATION LEADERSHIP This is an exciting time at The Nature Conservancy (TNC) as we are shifting our strategy for greater impact in the world, seeking to address some of the most complex challenges facing people and nature — issues such as...

  • Managing Director

    3 days ago

    india The Nature Conservancy Full time

    OFFICE LOCATION New Delhi, India WHO WE ARE ORGANIZATIONAL OVERVIEW: A PIONEER IN CONSERVATION LEADERSHIP This is an exciting time at The Nature Conservancy (TNC) as we are shifting our strategy for greater impact in the world, seeking to address some of the most complex challenges facing people and nature — issues such as climate change,...

  • Executive Assistant to Managing Director

    3 days ago

    india DIYA GREENCITY PRIVATE LIMITED Full time

    Responsibilities:Calendar Management: Manage and maintain the Managing Director's schedule, including scheduling appointments, meetings, and conferences.Travel Coordination: Make travel arrangements for the Managing Director, including booking flights, accommodations, and transportation.Communication Management: Handle incoming and outgoing communications on...

  • Director - Salesforce Team

    3 weeks ago

    India Closeloop Technologies Full time

    We're hiring a Director for our Salesforce team on a 4-6 month contract. If you have 10+ years of experience in Salesforce and are available immediately or within 30 days, we'd love to hear from you!Role: Director – Salesforce TeamExperience: 15+ yearsLocation: Remote (with occasional travel to Mohali)Contract: 4 to 6 monthsNotice Period: Immediate to 30...

  • Director – Salesforce Team

    3 weeks ago

    India Closeloop Technologies Full time

    We are hiring a Director for our Salesforce team on a 4-6 month contract. If you have 10+ years of experience in Salesforce and are available immediately or within 30 days, we'd love to hear from you!Role: Director – Salesforce TeamExperience: 15+ yearsLocation: Remote (with occasional travel to Mohali)Contract: 4 to 6 monthsNotice Period: Immediate to 30...

  • Director - Salesforce Team

    3 weeks ago

    India Closeloop Technologies Full time

    We're hiring a Director for our Salesforce team on a 4-6 month contract. If you have 10+ years of experience in Salesforce and are available immediately or within 30 days, we'd love to hear from you! Role: Director – Salesforce Team Experience: 15+ years Location: Remote (with occasional travel to Mohali) Contract: 4 to 6 months Notice Period: Immediate to...

  • Director – Salesforce Team

    3 weeks ago

    India Closeloop Technologies Full time

    We are hiring a Director for our Salesforce team on a 4-6 month contract. If you have 10+ years of experience in Salesforce and are available immediately or within 30 days, we'd love to hear from you! Role: Director – Salesforce Team Experience: 15+ years Location: Remote (with occasional travel to Mohali) Contract: 4 to 6 months Notice Period: Immediate...

  • Creative Director

    3 days ago

    india RawmeN Green Full time

    Role DescriptionThis is a full-time on-site role for a Creative Director at RawmeN Green. The Creative Director will be responsible for overseeing creative projects, providing strategic direction, guiding branding initiatives, managing art direction, and overseeing graphic design tasks.Experience:Advertising Agency Experience is a must.4-5 Years of...

  • Associate Director: Finance

    2 weeks ago

    india Heifer International Full time

    Description BACKGROUND: Passing Gifts Private Limited (PGPL) is a wholly owned subsidiary of Heifer International USA and it provide services in educating, consulting, training, advising, and providing professional and technical services to individuals, associations, and entities in India and abroad, particularly those who support or are working...

  • Associate Director: Finance

    3 days ago

    india Heifer International Full time

    Description BACKGROUND: Passing Gifts Private Limited (PGPL) is a wholly owned subsidiary of Heifer International USA and it provide services in educating, consulting, training, advising, and providing professional and technical services to individuals, associations, and entities in India and abroad, particularly those who support or are working in...

  • Director, Investigations

    4 months ago

    india Par Formulations Full time

    The Director of Investigations oversee and facilitate investigations in India. This role conducts confidential investigations of a diverse scope into allegations of violation of law, Code of Conduct, or Company policies and procedures across all business areas. The Director of Investigations will closely collaborate with other functions, such as HR, Internal...

  • Director, Investigations

    3 days ago

    india Par Formulations Full time

    The Director of Investigations oversee and facilitate investigations in India. This role conducts confidential investigations of a diverse scope into allegations of violation of law, Code of Conduct, or Company policies and procedures across all business areas. The Director of Investigations will closely collaborate with other functions, such as HR, Internal...

  • Assistant to Business Director

    3 months ago

    india Bmtick Full time

    We are a dynamic and rapidly growing company that is committed to providing high-quality products/services and an exceptional customer experience. Our team is passionate about innovation, excellence, and making a positive impact on our industry. The Role The Assistant to the Commercial Director will provide comprehensive administrative and operational...

  • Assistant to Business Director

    3 days ago

    india Bmtick Full time

    We are a dynamic and rapidly growing company that is committed to providing high-quality products/services and an exceptional customer experience. Our team is passionate about innovation, excellence, and making a positive impact on our industry.The RoleThe Assistant to the Commercial Director will provide comprehensive administrative and operational support...

  • Sales Director

    3 days ago

    india SS&C Technologies Full time

    Director, Product & Solution Consulting at SS&COffice Location: Mumbai About SS&C: (Investment Operations is all we do).SS&C is a leading global provider of mission-critical, cloud-based software and solutions for the financial and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue. SS&C (NASDAQ: SSNC) is a trusted...

  • Director - Statutory Accounting

    1 month ago

    India APAC Michael Page Full time

    The Director - Statutory Accounting will oversee and manage all accounting operations and procedures ensuring compliance with statutory requirements. The role also involves leading a team to produce accurate financial reports and statements. The person should have shared service/gbs experience as this will be a global role. Client DetailsOur client is a...

  • Managing Director

    15 hours ago

    india Progressive Placement Services Ltd. Full time

    Benefits Casualdress Dentalcare Extended healthcare Flexibleschedule Onsiteparking Paid timeoff Visioncare Fulljobdescription Aboutus We are a small business. Weare professional agile and our goal is to make global mobilitysafer by providing the worlds best testing tools for automotiveoccupant safety ..Our work environmentincludes:Modern officesetting...

Director of Support

4 months ago

india Expedite Commerce Full time

You are smart, talented, personable, and thrive on customer interaction. You exude confidence in your abilities as a true Tech Disciple; an Enthusiast who solves difficult problems using leading-edge tech & process. You’re adept at listening and responding precisely; steering discussions straight to efficient solutions.

We are problem solvers, strategic thinkers, and collaboration experts who use deduction & technology to solve our customers’ most important problems. In this position, we are looking for a leader to spearhead our essential customer support function.

The Role

As the Director of Support & Managed Services, you will have the crucial responsibility to design & implement effective organization, process, and daily operations supporting customer issues. This will be done under the direction of our CCO (Chief Customer Officer) and will be conducted in collaboration with our Implementation & Development teams. Our Customer Support function is responsible for strengthening customer connections through efficient solutioning, troubleshooting, development/ configuration, and delivery utilizing AI technologies into a variety of customer Salesforce environments.

Your performance will be measured by achieving scoped requirements, support effectiveness metrics, timelines, and customer expectations. Targets will be set, tracked, and regularly discussed within the team environment.

What you will do

  • Leading the support team to provide timely, effective assistance to customers facing issues or queries with our products.
  • Developing and implementing strategies for Managed Services that go beyond reactive support to include proactive monitoring, management, and optimization of the SaaS environment for customers.
  • Monitoring service delivery Quality, gathering customer feedback, and implementing continuous improvement processes to enhance support services, reduce response times, and increase customer satisfaction.
  • Staying abreast of AI technological advancements and product updates to recommend and implement tools, technologies, and practices that improve service delivery and operational efficiency.
  • Building, training, and leading a team of support and managed services professionals.
  • Ensuring the support and managed services operations are scalable, efficient, and aligned with business objectives.
  • Playing a pivotal role in retaining customers and contributing to the SaaS company's growth by ensuring high levels of customer satisfaction and loyalty through superior service delivery.
  • Collaborating with other departments, such as product development, sales, and marketing, to understand & share customer insights, feedback, and trends that can inform product improvements, sales strategies, and customer communications.


Requirements

  • Strong analytical skills and problem-solving skills combined with ability to document & collaborate with both technical and non-technical stakeholders effectively using expert-level English.
  • Capabilities leveraging AI and machine learning technologies to configure, develop and deploy applications within cloud environments.
  • Effectively utilize data analytics to measure & improve functional performance & customer satisfaction levels
  • 5+ years customer-facing consultant advisory positions, including managing & developing employees in the position
  • Demonstrable understanding of Customer Support functions, best practices to achieve high customer satisfaction ratings
  • Strong understanding of the Salesforce platform Admin & Performance factors
  • Demonstrated SF configuration skills including Flow
  • Expertise in data modeling, data analytics, data cleansing, and report building
  • Basic knowledge of Web services, APIs, integration design
  • Certifications in Salesforce

Benefits

  • Health Insurance, PTO, and Leave time
  • Ongoing paid professional training and certifications
  • Fully Remote work Opportunity
  • Strong Onboarding & Training programs

Work Timings - 1:00 pm -10:00 pm IST