Director Process Excellence

2 months ago

Mumbai, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website


Job location : Mumbai

Position : Director Process Excellence

Division : BPO

Experience : 16 years of experience in relevant role.


Responsible for driving continuous improvement initiatives in the organization by driving proactive improvement projects across various business function.


Roles & Responsibilities : - -

Drive process improvement & transformational projects on key business problems

- Generate business impact through Continual Improvement initiatives

- Should be able to in due diligence activities to proactively identify improvement ideas

- Change Management

- Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards

- Exceptional analytical skills, attention to detail and communication skills

- DNA development through training & mentoring functional members to foster Process Excellence Culture

-Oversee, direct, and organize the project work within the context of cross functional project teams supporting initiatives from finance, operations, supply chain, administration and IT teams both at the global support offices, regional support offices and in the country offices

-Ensure project team members, though are not direct reports, receive timely and appropriate feedback, training and development in coordination with staff line managers.

-Support building the capacity of staff engaged in initiatives at Global and Regional levels to support country level operations staff ensuring sufficient capability and capacity to adopt and realize change.


Candidate Profile

· Graduate

· 16 years in continuous improvement/Process Excellence environment/ Transformation

· Banking / F&A/ Financial services background - Preferred


Contact details

Rashmi Mall

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