Systems Integration Analyst

JOB DESCRIPTION Req ID:     We are currently seeking a Systems Integration Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). MCSE/MCITP, SCCM Infra, MAC OSX, IOS, MDMs, JAMF, ITIL - Windows Support FMRJP - Windows Support 1 (0-2 Years) The Skills that are Key to this role Experience in supporting hybrid Windows and MAC environment Previous end user support experience, on an user community ?1000 users Requires knowledge on the following: MCSE or MCITP Basic knowledge in SCCM Infra and Application packaging Knowledge in supporting MAC OSX (Mojave ) , IOS platform, MDMs , JAMF Application installation and diagnose software failures Basic knowledge of Active Directory, group Policies and Windows permissions Basic hardware knowledge. Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process Knowledge of ITIL process, ITIL certification will be an added advantage Exposure to Ticket Tools like Service Now The Skills that are Good To Have for this role PowerShell / Python Scripting skills Good analytical skills Communicator – excellent written and verbal skills, good attention to detail Need for flexibility towards working hours during busy periods The Value You Deliver- • Ensure the availability of End User services during India and/or US business hours • Collaborate with other Fidelity support groups in and out of India • Supervision of installation of new IT infrastructures • SLA Adherence • Customer Service Excellence • Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network , Meeting Room support, etc..) • Maintain the compliance of the PC builds with Fidelity Standards • Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues. • Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues • Lead root cause analysis to prevent recurrence • Flexible to work in shifts and support operations 24/5 around the clock Minimum Experience on Key Skills 0-2yrs General Expectation 1) Must have Good Communication  2) Must be ready to work in 10:30 AM to 8:30 PM Shift 3) Flexible to work in Client Location Manyata or EGL, Bangalore 4) Must be ready to work from office in a Hybrid work environment. Full Remote work is not an option 5) Expect Full Return to office from 2026 Pre-Requisites before submitting profiles 1) Must have Genuine and Digitally signed Form16 for ALL employments 2) All employment history/details must be present in UAN/PPF statements  3) Candidate must be screened using Video and ensure he/she is genuine and have proper work setup  4) Candidates must have real work experience on mandatory skills mentioned in JD 5) Profiles must have the companies which they are having payroll with and not the client names as their employers 6) As these are competitive positions and client will not wait for 60 days and carry the risks of drop-out, candidates must of 0 to 3 weeks of Notice Period 7) Candidates must be screened for any gaps after education and during employment for genuineness of the reasons About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.