Customer Care Representative

2 months ago


Mumbai, India Ultrafresh Modular Solutions Full time

We have an opening for a customer care representative in the Modular Kitchen Industry.


Location: Mahalaxmi (W), Mumbai


Designation : Customer Service Representative

We are seeking an experienced Customer Service Representative to provide excellent customer service and promote this idea throughout the organization.


Freshers are welcome to kick-start their careers with us.


Roles and Responsibilities:

  • Improve customer service experience, create engaged customers, and facilitate organic growth.
  • Take ownership of customers’ issues and follow problems through to resolution.
  • Develop service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.


Mandatory Skill for Candidate:

  • Proficiency in English & Hindi.
  • Proven working experience as a customer service executive.
  • Working knowledge of Google Sheets, Excel, databases, and MS tools.
  • Strong client-facing and communication skills
  • Customer service orientation.
  • Minimum Graduate




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