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Specialist- Domestic Warranty

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Responsible for managing and supporting on warranty claim related issues of dealerships and will be instrumental in guiding dealers on warranty system & policy related matters for streamlined warranty process at dealers.Dealer Query Support and assistance on claim related system, procedure and policy matters.Freight Claim, labor only claim and Goodwill claim managementDomestic Warranty Part return Management , Vendor coordination , system setup and updateOwnership Service Camp system and claim setupSuspense claim monitoring and processing in line with KIN Policies (Claim Control)CBU claim management in GWMS & with KHQ for claim remittanceCBU transit damage repair claim support and management in coordination with sales logisticsSpecial VIN management for warranty cost control on total loss and modified vehiclesMarket Surveys on warranty labor rates , sublet rates , NPN Part prices etc.PWA monitoring and feedback to regional field teamsRegional Warranty Audit monitoring , feedback and compilation and reportingDealer warranty Claim Invoice reconciliation , feedback to dealers and ensure timely invoice submissions.Monitor and track DMS claim system issues , take corrective actions and report and feedback