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Dialog Flow CX Engineer
5 months ago
- Design andimplement conversational AI solutions using DialogflowCX.
- Collaborate with crossfunctional teams tounderstand requirements and develop effective chatbotworkflows.
- Integrate chatbots with variousbackend systems APIs and databases.
- Optimizechatbot performance and response accuracy through continuoustesting and refinement.
- Develop customfulfilment actions and webhook integrations for enhanced userinteractions.
- Implement natural languageunderstanding and processing techniques to improve chatbotcomprehension.
- Ensure seamless interactionacross multiple channels including web mobile and voiceplatforms.
- Provide technical support andtroubleshooting for chatbotrelatedissues.
- Maintain and update conversationaldesigns based on user feedback and usageanalytics.
- Stay updated with industry trendsand best practices in conversational design andAI.
- Natural Language Processing(NLP):
- Work on improving the understanding andresponse generation capabilities of DialogFlow.
- Utilize NLP techniques to enhance theaccuracy and effectiveness of conversationalinteractions.
- Conduct testing and qualityassurance of Dialog Flow agents.
- Continuouslyoptimize and refine
- Collaborate withcrossfunctional teams including developers UX/UI designers andproduct managers.
- Provide technical expertiseand guidance on best practices in conversational design anddevelopment.
- Create and maintain comprehensivedocumentation for Dialog Flow projects including designspecifications integrations and troubleshootingguides.
RequiredQualifications:
- BE/BTech/MCA incomputer science from a reputed college.
- Provenproduction level of at least 3 years of experience in chatbotdevelopment.
- Proven production level of atleast 2 years of experience in Dialog FlowCX.
- Project experience of at least 1 year inPython/Java.
- Must have delivered E2E 23projects using Dialog Flow CX.
- Excellentproblemsolving and debuggingskills.
Interestedparties can reach us at with belowdetails TotalExp:RelExp:NoticePeriod:Current CTC(fixed variable indetail):ExpectedCTC:LastEmployer:Reason ForChange:CurrentLocation:
dialog programs,chatbotworkflows,apis,natural language processing,conversational aisolutions,testing and quality assurance,e2e,nlptechniques,python,python/java,chatbot uxdesign,databases,dialogflow cx,backend systems,webhookintegrations,live chat management